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Senior IT Support Analysts
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ITAC Solutions
Homewood, AL (In Person)
$70,000 Salary, Full-Time
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Job Description
Senior IT Support Analysts ITAC Solutions - 4.1 Homewood, AL Job Details $65,000 - $75,000 a year 2 hours ago Qualifications Cloud infrastructure Defect resolution root cause analysis IT user and group management GPO Defect analysis Windows VLAN Cloud service support Desktop (troubleshooting support) Mentoring Problem management Network routing Desktop administration Automation tools PowerShell Shell Scripting Intune Failure analysis Full Job Description Join a dynamic firm as the technical backbone where you'll solve complex, high-impact issues and drive real system improvements. This is a senior IT Support role built for someone who thrives on deep diagnostics, permanent fixes, and elevating the entire support function—not just closing tickets. C2C is not an option with this job opening and all applicants should be able work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future. Benefits & Extras True Tier 3 ownership with end-to-end problem resolution High-visibility role influencing system stability and architecture Hands-on work across Windows, M365, networking, and cloud Environment focused on root cause analysis and long-term solutions Compensation $65,000 - $75,000 DOE What You'll Be Doing Serve as final escalation point for complex IT issues Perform deep root cause analysis and implement permanent fixes Troubleshoot across Windows, M365, networking, and hardware Use PowerShell for automation, diagnostics, and remediation Implement approved configuration changes and system improvements Document solutions and mentor junior technicians What You'll Need to be Considered Bachelor's degree preferred, along with IT-related certifications Advanced Windows expertise (Group Policy, registry, performance) Strong networking knowledge (DNS, DHCP, VPN, VLANs, routing) Hands-on M365 and Intune administration PowerShell scripting for automation and troubleshooting Proven ability to eliminate recurring issues through RCA Ability to operate independently and mentor others INDIT