Help Desk Technician

We have an outstanding Contract position for aHelp Desk Technician - Weekend Shiftto join a leading Company located in theHuntsville, AL surrounding area.

Hours:

Sat and Sun 8 am - 4 pm

Job Responsibilities:

+ Provides monitoring, technical support, and troubleshooting for the statewide education network, Linux and Windows systems, HPC systems, and web applications. + Monitor and troubleshoot issues with a statewide wide area network. Enter and manage trouble tickets with full documentation that enables other team members to work the incident. + Work with external telecommunications and Internet vendors to get outages resolved within target time periods . + Follow standard operating procedures, including escalation to level two and level three support as required. + Serve as liaison between the program and client points of contact. + Capture and document customer feedback. + Maintain accountability of incidents and problems throughout the lifecycle.

Basic Hiring Criteria:

+ High School diploma or equivalent. + 1+ years of experience. +

Microsoft Office:

1-3 years. + Preferred knowledge of ServiceNow. + Help Desk / Call Center /

Technician Support:

1-3 years. Military connected talent encouraged to apply. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.

com/candidate-privacy/orhttps:

//pdsdefense.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance