Help Desk Technician

We have an outstanding Contract position for aHelp Desk Technicianto join a leading Company located in theHuntsville, ALsurrounding area. We are looking for a part-time shift (Saturday and Sunday) IT Help Desk team member to provide technical support for clients. The candidate should have a mix of entry-level technical and customer service skills and be passionate about technology and helping people .

Responsibilities :

+ Monitor and troubleshoot issues with a statewide wide area network + Enter and manage trouble tickets with full documentation that enables other team members to work on the incident + Work with external telecommunications and Internet vendors to get outages resolved within target time periods + Follow standard operating procedures, including escalation to level two and level three support as required + Serve as liaison between the program and client points of contact + Capture and document customer feedback + Maintain accountability of incidents and problems throughout the lifecycle + Successful candidate shall be a highly motivated self-starter who can communicate effectively, work independently, and have good judgment on when to escalate issues to the supervisor and other team members + The applicant must demonstrate that they have excellent telephone and writing skills

Basic Hiring Criteria :

+ High school diploma or equivalent +

Microsoft Office:

1-3 years + Preferred knowledge of ServiceNow + Help Desk / Call Center /

Technician Support:

1-3 years + Ability to communicate technical information, both verbal and written, to a wide range of end-users Military connected talent encouraged to apply. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.

com/candidate-privacy/orhttps:

//pdsdefense.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance