SUPV IT SPECIALIST (CUSTSPT)

SUPV IT SPECIALIST

(CUSTSPT) Department of Defense Defense Informion Systems Agency HC/Project Portfolio Management Division Summary This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Supervision/Management Work Cegory the Senior Work Level within the CES Occupional Structure. It is loced in the DISA Project Portfolio Management Division. Learn more about this agency Summary This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Supervision/Management Work Cegory the Senior Work Level within the CES Occupional Structure. It is loced in the DISA Project Portfolio Management Division. Learn more about this agency Overview Help Accepting applicions Open & closing des 05/21/2026 to 05/27/2026 Salary $106,437

• $158,322 per year Pay scale & grade GG 13 Locions 1 vacancy in the following locions: Montgomery, AL Denver, CO Fort Meade, MD Columbus, OH Show more fewer locions (5) Tinker AFB, OK Chambersburg, PA Mechanicsburg, PA San Antonio, TX Ogden, UT Remote job No Telework eligible Yes—as determined by the agency policy. Travel Required Occasional travel
• You may be expected to travel for this position.

Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) 2210 Informion Technology Management Supervisory stus Yes Security clearance Sensitive Compartmented Informion Drug test Yes Position sensitivity and risk Special-Sensitive (SS)/High Risk Trust determinion process Nional security Financial disclosure No Bargaining unit stus No Announcement number

CES-DISA-12962747-26KT

Control number 870124800 This job is open to Help Federal employees

• Competitive service Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales. Federal employees
• Excepted service Current federal employees whose agencies have their own hiring rules, pay scales and evaluion criteria.

Clarificion from the agency Open to current DISA employees. Videos Duties Help Planning and supervising the work of a work unit for which the programs and objectives are clearly defined and the organizional structure is fully established. Plans workflow and makes work assignments, adjusting workloads and modifying procedures to allevie backlogs or delays. Reviews completed work for technical adequacy and for compliance with instructions. Studies approprie journals, participes in computer users technical seminars, maintains contacts with vendor personnel, and takes other actions as approprie to maintain up-to-de knowledge in the field. Serves as a technical informion source both within and outside the command. Requirements Help Conditions of employment Must be a U.S. Citizen. Males born after 12-31-59 must be registered or exempt from Selective Service. This nional security position, which may require access to classified informion, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in terminion. In accordance with the DoD 8140 policy series, the position is subject to completing Foundional Qualificions in 9 months and completing Residential Qualificion requirements overall in 12 months. May be subject to initial and random drug testing for this position This is a Mission Essential position. The nure of the position's duties and the organizion's operional mission requires the incumbent to physically report to their duty stion in certain situions where non-essential employees are excused. Qualificions In order to qualify for this position, you must meet the requirements described below.

Basic Requirements:

Applicants must have IT-reled experience demonstring the following competencies approprie to, or above, the level of this position. For vacancies below the full-performance level of the position, the basic requirement evalued on a developmental basis. Your resume and work experience should clearly support your ability to meet these competencies and evalued as part of the entire applicion process. Attention to Detail

• experience reviewing my own informion technology-reled work or da and have been asked by others to review their work or da to ensure accuracy, completeness, and consistency with standards Customer Service
• experience maintaining relionships with customers, assessing current informion technology needs of customers, and developing or identifying informion technology products and services th are tailored to meet customer needs Oral Communicion
• briefing mid-level management and IT staff on the stus of informion technology systems, projects, or daily operions, including the communicion of technical informion to a non-technical audience Problem Solving
• identifying alternives to address complex informion technology-reled issues by ghering and applying informion from a variety of sources th provide a number of potential solutions

Qualifying Experience:

In addition to meeting the basic requirement, applicants must possess qualifying experience. To qualify based on your experience, your resume must describe least one year of experience th demonstres the competencies necessary for immedie success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, th would be considered equivalent to work normally performed the next lower grade level in the federal service. For this position, qualifying experience is defined as: E xperience providing technical support to customers on hardware and software issues in accordance with organizional processes, experience providing technical guidance, advice, and support in troubleshooting issues and resolving complex problems internal and external customers, AND experience developing and managing customer performance requirements and customer support policies and procedures

Volunteer Experience:

Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles to paid employment. You will receive credit for all qualifying experience, including volunteer experience.? Candides must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualificions must be met within 30 days after the closing de of the announcement.

• Combinion of educion and experience is not applicable for this position.
• Educion There is no substitution of educion for the qualifying experience the GG-13 grade level.

Additional informion This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system. If you are a current Federal Career/Career-Conditional employee, you placed on an Excepted appointment. This appointment does not confer eligibility to be non-competitively converted to an appointment in the competitive service. A three year trial period may be required if you have not previously completed a trial period in the excepted or competitive service. This position is subject to completion of 1 year probionary period for assignment to a supervisory position. Telework availability based upon the mission requirements and supervisory determinion Individuals tentively selected for drug testing designed positions the Defense Informion Systems Agency required to submit to urinalysis for illegal drugs prior to appointment or placement. We may use this announcement to fill additional vacancies within 90 days of the closing de. This position is covered under DoD Manual 8140 which subject to future Cyber Workforce requirements as defined by the Manual. This position has been designed as "Mission Essential." Incumbent required to report to work or reloce to a new duty locion, within the United Stes, in times of local/nional emergency. Employee is subject to recall or call back during off-shift hours, 7 days a week, 24 hours a day, if required by upper management. The Department of Defense (DoD) policy on employment of annuitants issued March 18, 2004 used in determining eligibility of annuitants. It applies to former Federal civilian employees receiving a retirement annuity from the Civil Service Retirement and Disability Fund th are hired within the DoD on or after November 24, 2003. The policy also applies to annuitants (appointed in DoD on/or after November 24, 2003) who move from one position to another within DoD through voluntary reassignment, promotion, change to lower grade or transfer between military departments. Please see this policy here . Because this position is in the Cyber Excepted Service, Veterans' Preference applied to preference eligible candides, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." If you are a veteran claiming veteran's preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your applicion package. For more informion on the Cyber Excepted Service Personnel System, click here . For more informion on veterans' preference, click here . For more informion regarding qualificions requirements, click here . All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-0454 for assistance. If selected, the authorized re of pay may exceed the sted maximum salary re range under certain circumstances. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. Once the applicion process is complete, a review of your resume and supporting documention made and compared against your responses to the applicant questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documention, a determinion is made th you have infled your qualificions and or experience, you may lose considerion for this position. Please follow all instructions carefully. Errors or omissions may affect your ring. The Assessment Questionnaire takes approximely 15 minutes to complete and collects informion on your educion, training and experience reled to the following critical competencies: Leadership Leading People Analysis Customer Service Communicion Partnering You can preview the Questionnaire here: https://apply.usastaffing.gov/ViewQuestionnaire/12962747 Criminal History Inquiries

• If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer.

If you believe you were asked about your criminal history improperly, contact the agency @ dfas.indianapolis-in.zh.mbx.ssc-cc@mail.mil Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help

FOR THIS JOB ANNOUNCEMENT THE FOLLOWING SUPPORTING DOCUMENTS ARE REQUIRED AS THEY APPLY STATED BELOW AND MUST BE RECEIVED BY THE CLOSE OF THE ANNOUNCEMENT. NOT ALL DOCUMENTS WILL APPLY TO EVERYONE.

Resume:

A two-page maximum resume is required. Applicant guidance on the two page resume requirement may be found https://www.opm.gov/policy-da-oversight/hiring-informion/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ Learn more about the new resume requirements Complete initial

Eligibility Questionnaire :

Your resume must demonstre the quality of your work as it reles to the experience requirements outlined in the job announcement. SF-50

• Current and former federal employees, including those currently working for the agency, must submit their SF-50 (Notificion of Personnel Action) reflecting their highest grade held on a permanent basis for least 52 weeks, tenure, and appointment type.

Failure to provide this document may result in disqualificion. Veterans Preference Documention (if applicable) : Candides claiming Veterans Preference must submit a DD-214 (Member Copy 4), or, if you are

CURRENTLY

serving on active duty, a stement of service from your unit which stes the de you entered on active duty, the de you are separing, and the campaign medals you have received. For those supplying the stement of service, preference verified by a DD-214 (Member Copy 4) upon separion from the military. Veterans with a service-connected disability must also submit a VA letter ded 1991 or ler. DoD Components with CES positions apply Veterans' Preference to preference eligible candides, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." Your complete Applicion Package (containing the above required documents) must be received no ler than 11:59 pm Eastern Time on 05/27/2026.

WARNING:

Failure to submit a complete applicion package including any required documention by 11:59 PM (EST) on 05/27/2026, or the time of applicion for announcements with an extended closing de, may result in an ineligible ring and loss of considerion. To verify th your applicion is complete, log into your USAJOBS account, select Applicion Stus and More Informion. The Details page will display the stus of your applicion. It is the applicant's responsibility to verify th informion entered, uploaded is received, legible and accure. HR will not modify answers submitted by an applicant. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help To apply for this position, you must provide a complete Applicion Package. See required documents below. Your Resume Your resume MUST include the following informion for each job listed: Job title; duties (be as detailed as possible); month & year start/end des (e.g. June 2007 to April 2008); and full

• time or part-time stus (include hours worked per week).

Read more about wh should I include in my federal resume

USAJOBS. DO NOT

include the following informion: Classified or government sensitive informion; Social Security Number; Photos of yourself; Personal informion, such as age, sex, religious affiliion, etc.; or encrypted and digitally signed documents. Read more about wh should I leave out of my resume?

USAJOBS A

complete Assessment Questionnaire (if applicable) Other required supporting documents: (SEE

THE SECTION OF THIS ANNOUNCEMENT ENTITLED

"

REQUIRED DOCUMENTS

"

FOR MORE INFORMATION ON WHAT SUPPORTING DOCUMENTS MAY BE NEEDED

) Click 'Apply Online' to cree an account or log in to your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire and upload required documents. Please ensure you click the Submit My Answers button to submit your applicion. Check applicion stus by logging into your USAJOBS account, clicking Applicion Stus, then More Informion for this position. Return to an incomplete applicion by logging into your USAJOBS account and clicking Upde Applicion in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your applicion incomplete. Agency contact informion HR Customer Care Center Phone (317) 212-0454 dfas.indianapolis-in.zh.mbx.dfasmeritcc@mail.mil Address DISA

• HC/Special Services

LOB 6910

Cooper Road Fort Meade, MD 20755-7088 US Next steps Once the complete applicion package is received you will receive an acknowledgement email th your submission was successful. The content of your applicion package used to assess your qualificions for the job, and to determine whether you referred to the hiring manager for further considerion and possible interviews. We will notify you of the outcome after each of these steps has been completed. After making a tentive job offer, we will conduct a suitability/security background investigion. (317) 212-0454 dfas.indianapolis-in.zh.mbx.dfasmeritcc@mail.mil Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help

FOR THIS JOB ANNOUNCEMENT THE FOLLOWING SUPPORTING DOCUMENTS ARE REQUIRED AS THEY APPLY STATED BELOW AND MUST BE RECEIVED BY THE CLOSE OF THE ANNOUNCEMENT. NOT ALL DOCUMENTS WILL APPLY TO EVERYONE.

Resume:

A two-page maximum resume is required. Applicant guidance on the two page resume requirement may be found https://www.opm.gov/policy-da-oversight/hiring-informion/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ Learn more about the new resume requirements Complete initial

Eligibility Questionnaire :

Your resume must demonstre the quality of your work as it reles to the experience requirements outlined in the job announcement. SF-50

• Current and former federal employees, including those currently working for the agency, must submit their SF-50 (Notificion of Personnel Action) reflecting their highest grade held on a permanent basis for least 52 weeks, tenure, and appointment type.

Failure to provide this document may result in disqualificion. Veterans Preference Documention (if applicable) : Candides claiming Veterans Preference must submit a DD-214 (Member Copy 4), or, if you are

CURRENTLY

serving on active duty, a stement of service from your unit which stes the de you entered on active duty, the de you are separing, and the campaign medals you have received. For those supplying the stement of service, preference verified by a DD-214 (Member Copy 4) upon separion from the military. Veterans with a service-connected disability must also submit a VA letter ded 1991 or ler. DoD Components with CES positions apply Veterans' Preference to preference eligible candides, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." Your complete Applicion Package (containing the above required documents) must be received no ler than 11:59 pm Eastern Time on 05/27/2026.

WARNING:

Failure to submit a complete applicion package including any required documention by 11:59 PM (EST) on 05/27/2026, or the time of applicion for announcements with an extended closing de, may result in an ineligible ring and loss of considerion. To verify th your applicion is complete, log into your USAJOBS account, select Applicion Stus and More Informion. The Details page will display the stus of your applicion. It is the applicant's responsibility to verify th informion entered, uploaded is received, legible and accure. HR will not modify answers submitted by an applicant. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help To apply for this position, you must provide a complete Applicion Package. See required documents below. Your Resume Your resume MUST include the following informion for each job listed: Job title; duties (be as detailed as possible); month & year start/end des (e.g. June 2007 to April 2008); and full

• time or part-time stus (include hours worked per week).

Read more about wh should I include in my federal resume

USAJOBS. DO NOT

include the following informion: Classified or government sensitive informion; Social Security Number; Photos of yourself; Personal informion, such as age, sex, religious affiliion, etc.; or encrypted and digitally signed documents. Read more about wh should I leave out of my resume?

USAJOBS A

complete Assessment Questionnaire (if applicable) Other required supporting documents: (SEE

THE SECTION OF THIS ANNOUNCEMENT ENTITLED

"

REQUIRED DOCUMENTS

"

FOR MORE INFORMATION ON WHAT SUPPORTING DOCUMENTS MAY BE NEEDED

) Click 'Apply Online' to cree an account or log in to your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire and upload required documents. Please ensure you click the Submit My Answers button to submit your applicion. Check applicion stus by logging into your USAJOBS account, clicking Applicion Stus, then More Informion for this position. Return to an incomplete applicion by logging into your USAJOBS account and clicking Upde Applicion in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your applicion incomplete. Expand Hide how to apply Agency contact informion HR Customer Care Center Phone (317) 212-0454 dfas.indianapolis-in.zh.mbx.dfasmeritcc@mail.mil Address DISA

• HC/Special Services

LOB 6910

Cooper Road Fort Meade, MD 20755-7088 US Next steps Once the complete applicion package is received you will receive an acknowledgement email th your submission was successful. The content of your applicion package used to assess your qualificions for the job, and to determine whether you referred to the hiring manager for further considerion and possible interviews. We will notify you of the outcome after each of these steps has been completed. After making a tentive job offer, we will conduct a suitability/security background investigion. (317) 212-0454 dfas.indianapolis-in.zh.mbx.dfasmeritcc@mail.mil Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Additional locions Tinker AFB, OK Chambersburg, PA Mechanicsburg, PA San Antonio, TX Ogden, UT Overview Help Accepting applicions Open & closing des 05/21/2026 to 05/27/2026 Salary $106,437

• $158,322 per year Pay scale & grade GG 13 Locions 1 vacancy in the following locions: Montgomery, AL Denver, CO Fort Meade, MD Columbus, OH Show more fewer locions (5) Tinker AFB, OK Chambersburg, PA Mechanicsburg, PA San Antonio, TX Ogden, UT Remote job No Telework eligible Yes—as determined by the agency policy. Travel Required Occasional travel
• You may be expected to travel for this position.

Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus Yes Security clearance Drug test Yes Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CES-DISA-12962747-26KT

Control number 870124800