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Helpdesk Administrator- On Site
Job
Bomb Party
Prattville, AL (In Person)
Full-Time
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Job Description
This is an on-site role, only local candidates authorized to work for ANY employer in the U.S will be considered. Join Bomb Party as a Help Desk Administrator! We're looking for a dedicated professional to deliver frontline technical support and manage our hardware assets, ensuring a seamless IT experience for our team. In this role, you'll troubleshoot hardware and software issues, handle IT tickets, and support onboarding and offboarding processes. If you have 1-3years of help desk experience and strong troubleshooting skills, we want to hear from you! Join us in enhancing our business operations through exceptional IT support. Apply today! The Help Desk Administrator delivers frontline technical support, manages hardware assets, and ensures the timely resolution of IT issues to support business operations. What We Offer 401(k) with matching Health, Dental, Vision insurance Employee assistance Employee Product Discounts! FSA and HSA Group Life Insurance- Employer Paid! PTO What You'll Do Provide Tier 1-2 help desk support Troubleshoot hardware and software issues Manage IT tickets and service requests Support the deployment of desktops, laptops, printers, and mobile devices Vendor support and troubleshooting of office and warehouse technical equipment Support onboarding/offboarding processes Manage hardware inventory and asset lifecycle What You Bring Associate or Bachelor's degree in Information Technology or related field (or equivalent experience) 1-3 years of help desk or desktop support experience Strong troubleshooting skills across hardware and software Experience with ticketing systems (ServiceNow, Jira, Zendesk) Familiarity with Microsoft 365 support Basic knowledge of user account management Bomb Party is an equal opportunity employer. We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. All qualified candidates will receive fair consideration for employment. Candidates in need of an accommodation to facilitate the application process may send their request to hr@bombparty.com