Cybersecurity Support Specialist I

Cybersecurity Support Specialist I Redstone Arsenal, AL Job Details Full-time 21 hours ago Benefits Loan repayment program Health insurance Dental insurance Tuition reimbursement Paid time off Parental leave Vision insurance 401(k) matching Life insurance Qualifications Network troubleshooting Data storage Phone communication Process improvement Mid-level Windows Software installation System maintenance Policy & process development IAT Level III Computer hardware Hardware support DoD 8570 Technical skills instruction Linux Productivity software IAT Cybersecurity Associate's degree Escalation handling IAT Level II 2 years Active Directory management Client interaction via phone calls

Full Job Description Position Overview Type:

Full-Time, Exempt Location:

Huntsville, AL Travel:

None expected

Clearance:

Department of Defense (DoD) Secret security clearance, or the ability to obtain one.

Work Authorization:

U.S. Citizenship required Summary/Objective Five Stones Research Corporation (5SRC) is seeking energetic candidates to join our established and growing Huntsville-headquartered team. Essential Functions Provides Information Technology (IT) Help Desk Tier 2 and Tier 3 support for IT enterprise users. Maintains close coordination with the Server Operations and Cybersecurity teams to provide technical troubleshooting of IT issues. Ensures user roles in web apps, data storage permissions, VDI utilization, and end-user HW/SW remain functional when configured IAW DoD requirements. Trains newly hired teammates on agency processes (DoD, Army, ATEC, etc.). Uses advanced technical knowledge to serve as an escalation point for resolving customer incidents. Responds to PC users' requests for assistance - primarily by telephone and e-mail messages - with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot and resolve, or escalate to higher-level t for resolution. Installs software on personal computers (PCs). Perform routine maintenance of PC hardware and software. Prepare new PCs for use, and previously used PCs for reuse. Creates new procedures for Help Desk and drives process improvement. Creates and distributes metrics for monthly Help Desk tickets. Required Education and Experience Must meet one of the following at a minimum: a) Associate's Degree, or b) two (2) years related work experience. Experience implementing security configuration of Windows and/or Linux operating systems and commercial-off-the-shelf (COTS) software such as Microsoft Office applications, Adobe products, & web browsers. Proficiency in account administration for users/computers utilizing a centralized account management capability such as Active Directory. Must meet baseline certification requirements in accordance with DoD 8570 CSSP Analyst or IAT-II categories or higher.

What We Offer:

401(k) Matching Company Events Dental Insurance Employee Recognition Programs Health Insurance Life Insurance Paid Time Off Parental Leave Performance Incentives Student Loan Repayment Tuition Reimbursement Vision Insurance All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.