Deckside Support Technician

Deckside Support Technician TAPP Workforce Solutions Inc. Tuscaloosa, AL Job Details Full-time $23 - $28 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Qualifications Network troubleshooting Microsoft Outlook Incident management

SCCM GPO

Laptop (troubleshooting support) Equipment troubleshooting Application deployment Mid-level Windows Printer (troubleshooting support) Computer hardware CompTIA Network+ Azure AD Customer support ticket management Microsoft Teams SharePoint IT IP networking RF scanner Manufacturing Root cause analysis Escalation handling Manufacturing company experience Communication skills CompTIA A+ Intune Active Directory management Full Job Description Work where IT issues impact real-world production, not just tickets Gain exposure to industrial + enterprise tech in one role Stable, full-time position with strong benefits and growth This is not your average helpdesk role. You'll be embedded inside a major automotive manufacturing environment where every minute of uptime matters. When production systems fail, you're the one stepping in to get things running again—fast. You'll work across both office and plant-floor environments, supporting everything from executive laptops to production-critical systems like barcode scanners and shop-floor terminals. It's hands-on, high-impact IT work with real visibility. If you're looking to break out of repetitive ticket queues and into a role where your work directly keeps operations moving, this is where that happens. Why This Opportunity Is Different Real impact: Your work directly affects manufacturing output—not just internal SLAs Diverse environment: Support both enterprise IT and industrial systems in one role

Stability:

Dedicated enterprise client—no chaotic MSP ticket overload

Exposure:

Work alongside OT, networking, and manufacturing systems teams

Autonomy:

Trusted to respond and resolve issues in high-pressure situations Growth potential: Build experience in a specialized, high-demand IT niche What You'll Be Doing Resolve hardware, software, and connectivity issues across office and plant-floor systems Support production-critical devices including RF scanners, barcode printers, and shop terminals Deploy and image Windows 10/11 systems using enterprise tools (SCCM, MDT, Autopilot) Maintain and support Microsoft 365, Active Directory, and Azure AD environments Configure and troubleshoot network printers and TCP/IP connectivity Deliver white-glove support to executives and plant leadership Respond rapidly to production-impacting incidents on the floor Collaborate with OT and network teams for escalations and root-cause analysis Manage IT asset lifecycle from provisioning to decommissioning Document all work and maintain SLA performance in ticketing systems

What We're Looking For Required:

3+ years of enterprise deskside/desktop support (500+ users) Strong Windows 10/11 troubleshooting and deployment experience Active Directory (user/group management, GPOs) Experience with SCCM, MDT, Intune, or similar tools Solid networking fundamentals (TCP/IP, DNS, DHCP, VPN) Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint) Comfortable working in a manufacturing environment with PPE Strong communication skills across technical and non-technical users Ability to lift up to 50 lbs and navigate large facilities

Preferred:

CompTIA A+, Network+, or Microsoft certifications ITIL familiarity Intune/Autopilot experience Manufacturing or industrial IT experience Experience with rugged devices, scanners, or shop-floor tech Exposure to OT/IT environments Compensation & Work Model $23-$28/hour Retention bonuses at Go-Live and 6 months Full benefits (health, dental, vision) after 90 days 401(k) with company match PTO + sick time from day one Employee discount programs On-site role (Greater Tuscaloosa) About TAPP Workforce Solutions TAPP Workforce Solutions is a specialized recruitment and workforce solutions firm supporting organizations across skilled trades, engineering, manufacturing, and professional services. We act as an extension of our clients' teams, delivering thoughtful, relationship-driven hiring solutions focused on long-term fit, performance, and retention. How to Apply To apply or learn more, contact: