Desktop Support Technician

Deskside Support Technician - End User Computing (Level 2)

Industry:

Automotive Manufacturing Location:

Vance, Alabama, 35496

Work Arrangement:

On-Site Employment Type:

Regular Full-Time Compensation:

$24 - $28/hour

Note:

Interview panel will decide the salary between this ranage.

Experience Required:

3-5 years (Enterprise IT Support)

Reports To:

Client Services Manager

WHY THIS ROLE

This is not a typical deskside support role. You will be embedded within a major automotive manufacturing facility, directly supporting the systems and users that keep production running. In this fast-paced, high-impact environment, system uptime is critical. When production-floor technology fails, you are the hands-on expert responsible for restoring operations quickly and efficiently. This role offers the opportunity to work with both enterprise IT systems and industrial technologies while gaining experience in a mission-critical manufacturing environment.

WHAT WE OFFER

Regular full-time employment Health, dental, and vision insurance (eligible after 90 days) 401(k) plan with company match Sick leave available from day one Tiered PTO accrual based on tenure Retention bonuses (Go-Live and 6 months) LifeMart employee discount program (travel, electronics, fitness, childcare, and more) Stable enterprise environment (no high-turnover MSP setting) Employee referral bonus program

WHAT YOU'LL DO

You will provide hands-on deskside and plant-floor IT support across office and manufacturing environments, including: Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, rugged devices, and peripherals Support production-critical systems including shop-floor terminals, barcode/label printers, and RF scanners Deploy, image, and migrate Windows 10/11 devices using tools like SCCM, MDT, or Autopilot Support Microsoft 365, Active Directory, Azure AD (Entra ID), and Group Policy Configure and maintain network printers and scanners (TCP/IP, IP addressing) Provide VIP/executive support including AV and video conferencing systems Respond to high-priority production incidents with urgency Collaborate with OT, networking, and manufacturing teams for escalations and root-cause analysis Manage IT asset lifecycle (procurement, provisioning, redeployment, decommissioning) Document incidents and service requests in tools like ServiceNow or Remedy Ensure SLA compliance and clear communication with stakeholders

WORK ENVIRONMENT

This role operates within a live manufacturing facility.

Candidates should be comfortable with:

Working across office spaces and production floors Exposure to industrial noise, machinery, and varying temperatures Wearing PPE (steel-toe boots, safety glasses, high-visibility vest, hearing protection) Walking/standing for extended periods across a large facility Responding quickly to production-critical incidents Following strict safety protocols (lockout/tagout awareness, restricted areas)

WHAT YOU

BRINGRequired:

3+ years of deskside/desktop support in enterprise environments (500+ users) Strong experience with Windows 10/11 troubleshooting and deployment Hands-on experience with Active Directory (user management, GPOs) Familiarity with imaging tools (SCCM, MDT, Intune, or similar) Solid networking knowledge (TCP/IP, DNS, DHCP, VPN) Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Ability to work in industrial environments with PPE requirements Strong communication and customer service skills Ability to lift up to 50 lbs and move across large facilities

Preferred:

CompTIA A+, Network+, or Microsoft certifications (MD-100, MD-101, MS-900) ITIL Foundation certification or ITIL framework knowledge Experience with Intune/Endpoint Manager and Autopilot Background in manufacturing, automotive, or industrial IT environments Experience with rugged devices, barcode printers, RF scanners Exposure to OT/IT environments or industrial network segmentation Experience in MSP or multi-client support environments

Job Types:

Full-time, Contract Pay:

$24.00 - $28.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance Application Question(s): What is your Nationality and Visa status ? What is your notice period time if selected ? Are you comfortable with Rate $26 per hour and location ?

Experience:

IT Desktop Support :

4 years (Required)

Location:

Vance, AL 35490 (Preferred) Ability to

Relocate:

Vance, AL 35490: Relocate before starting work (Required) Willingness to travel: 25% (Preferred)

Work Location:

In person