Night Shift Technical Support Analyst

Night Shift Technical Support Analyst Dillard's - 3.1 Little Rock, AR Job Details Full-time 11 hours ago Benefits Flexible schedule Qualifications IT system monitoring Mid-level System maintenance Computer hardware Systems & applications support Batch data processing System performance monitoring Full Job Description Dillard's is seeking a Production Control / Technical Support Analyst to work the night shift at our Data Centers in Central Arkansas. You must be able to work a flexible schedule, which includes weekends, holidays, and after hours. This position's primary focus is assisting users of Dillard's Information Technology services who are experiencing complex procedural or operational problems with IT applications, hardware, or services. It is also responsible for executing, monitoring, and resolving issues with batch processing.

THE TEAM

Night Shift Operations is responsible for closing the business day and starting the batch processes during the overnight hours, performing systems maintenance, monitoring the performance of the batch processes, and ensuring all company applications are available on time to start the next business day. They are also responsible for providing technical support to all Dillard locations that are still online when the evening shift starts and as those locations come online in the morning.

Location & Hours:

This is a full-time, on-site position located at our Little Rock, Arkansas headquarters. A high level of attendance is required as an essential function of this position. No immigration sponsorship (ex.

H-1B, TN, STEM OPT

) is available for this position.