User Support Specialist

User Support Specialist Dillard's - 3.1 Little Rock, AR Job Details 20 hours ago Qualifications Computer operation Spreadsheets Productivity software Full Job Description User Services Little Rock, AR Dillard's is looking for a User Support Specialist. This person will maintain various applications, which entails system administration skills, basic computer knowledge and documenting procedures for end users. The User Support Specialist evaluates a given problem, diagnoses it to find the root cause, and then either solves the problem or involves the relevant business group.

ROLES & RESPONSIBILITIES

Support end users by answering phone calls and emails, troubleshooting problems, and determining if a particular issue should be resolved by either training or technology. Testing software applications from a user's perspective, ensuring that the software applications are intuitive, interact with other software applications properly, and are working as designed. Equipping end users for success by developing and maintaining documentation, developing and performing training for systems launches & major enhancements, developing procedures to accomplish Dillard's policies, and providing reporting as requested. Protecting the Dillard's vision for the implementation and administration of software applications. Investigating the needs of end users through discovery and analysis for new software applications and enhancements for existing software applications.

REQUIRED SKILLS

Authorization to work in the United States without sponsorship Ability to work onsite at Corporate Headquarters in Little Rock, AR Proficiency in the Microsoft Office suite of products (Excel, Word, Access, Power Point) is required. Excellent interpersonal and communication skills, both written and oral, and the ability to interact with all levels of the organization. The ability to work on multiple projects concurrently, both in a team setting and independently. Strong organizational skills

MINIMUM YEARS OF EXPERIENCE 2

Years

DESIRED SKILLS

Retail store management experience. About Us Dillard's was founded by William T. Dillard in 1938 in Nashville, Arkansas with an $8,000 investment in a hometown department store. Today, Dillard's, Inc. ranks among the nation's largest fashion retailers - operating 250 Dillard's locations and 32 clearance centers spanning 29 states and an Internet store at www.dillards.com. The company focuses on delivering style, quality and value to its customers by offering premium fashion apparel, beauty and home collections from both national and exclusive brand sources. Dillard's complements this curated merchandise assortment with exceptional, client-focused customer care.