Senior Help Desk Support Specialist

•Contingent upon task order award.

Project Name :

National Guard (NG) Professional Education Center (PEC) Information Technology Division s Network Enterprise Center (NEC)

Information Technology and Visual Information Support Location:

Camp Joseph T. Robinson in

North Little Rock, Arkansas Background :

The

NGPEC NEC

provides enterprise-level Information Technology, telecommunications, infrastructure, and Visual Information support to enable training and operational readiness for the Army National Guard across all states and territories. This contract supports mission-critical systems, classroom technologies, conferencing capabilities, and enterprise collaboration platforms used by staff, students, and leadership. All personnel will operate in a structured, performance-based environment with defined service level expectations, helpdesk ticketing workflows, and compliance with DoD cybersecurity and operational policies.

Experience Level:

Senior (10+ years experience, MA/MS preferred) Position Overview Provides Tier 2 technical support for enterprise IT systems and end users. Key Responsibilities Troubleshoot and resolve hardware, software, and network issues Respond to helpdesk tickets within required timelines Provide user support for PCs, applications, and communications systems Maintain system documentation and knowledge base Analyze trends and recommend system improvements Support system installations and upgrades Required Skills IT support and troubleshooting Windows systems, networking, and enterprise applications Customer support and communication skills General Requirements Active SECRET clearance Compliance with DoD cybersecurity and training requirements (DoD 8140, Cyber Awareness, OPSEC, etc.) Ability to work on-site in a secure government environment Strong communication and teamwork skills Ability to operate within a structured, ticket-driven support environment Commitment to meeting performance standards and service level requirements

Benefits:

Competitive benefits package including health, dental, vision, life insurance coverage, 401(k) plan, training programs, accrued paid time off (PTO), performance based monthly & quarterly awards, paid holidays and customer kudo rewards. Equal Opportunity Employer/Veterans/Disabled