Help Desk Specialist

Overview Join our dynamic IT support team as a Help Desk Specialist, where your expertise will be the backbone of seamless technology operations across our organization. In this energetic role, you will serve as the first point of contact for technical issues, providing exceptional customer service while troubleshooting a wide range of hardware and software problems. Your proactive approach will ensure that our staff remains productive and our IT infrastructure stays robust and secure. This position offers an exciting opportunity to develop your technical skills and make a tangible impact on daily business functions. Key Responsibilities

• Deliver day-to-day help desk support for computers, printers, and software applications
• Troubleshoot technical issues and escalate to vendors when necessary
• Install, configure, and deploy new workstations and migrate user data
• Maintain system updates, patches, and device configurations
• Document support requests, actions taken, and final resolutions
• Communicate clearly with users regarding issue status and timelines
• Assist in evaluating new hardware and software solutions
• Support continuous improvement by identifying recurring issues and recommending solutions
• Perform additional duties as assigned Qualifications
• High school diploma or equivalent required
• Technical certification or coursework in IT or related field preferred
• Basic knowledge of computer systems, networks, and troubleshooting practices
• Prior experience in a manufacturing or industrial setting is a plus Skills and Competencies
• Strong communication skills with ability to explain technical topics to non-technical users
• Excellent organizational skills and attention to detail
• Problem-solving mindset with sound judgment
• Dependable, professional, and self-motivated Work Environment and Physical Requirements This role involves a combination of office and plant-floor support.

Conditions may include temperature fluctuations, noise, and active equipment traffic. The position may require standing for extended periods, occasional lifting, and working at heights using appropriate safety equipment. Limited travel may be required. Additional Information This position may require flexible scheduling, including occasional extended hours, to support operational needs

Pay:

From $25.01 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Vision insurance

Education:

Associate (Preferred)

Experience:

Help Desk:

1 year (Required)

Work Location:

In person