Technology Support Specialist II

Harvest Group is a trusted integrated commerce agency that specializes in serving CPG suppliers looking to grow their business at Walmart, Target, Amazon, Kroger, Sam's Club, Costco, and Harris Teeter. Harvest Group offers a connected commerce solution leading their clients with account management, digital content management, retail media management, and replenishment services. Established in 2006, our multi-functional team of retail experts leverages first-class systems and technologies to support our clients along every step of the retail journey. At Harvest Group, our culture and values are at the core of everything we do. This is evident in every area of our business

• in our people, relationships, processes, and ultimately in how we serve our clients. This approach has humbly allowed us the opportunity to receive the following awards: Inc Best Places to Work
• 2025 Great Place to Work Certified
• 2024 Fortune's Best Workplaces for Women
• 2024 Fortune's Best Medium Workplaces
• 2024 Fortune's Best Consulting & Professional Services
• 2024 Business Intelligence Group Best Places to Work
• 2023

Harvest Group Values Integrity:

Doing what is right in all things

Relationship:

Pursuing depth, trust, and collaboration

Service:

Laboring for others with humility and care

Excellence:

Delivering extraordinary performance and results with humility

Journey:

Embracing our past and planning for our future with faith

Description:

The Technology Support Specialist II is responsible for resolving technical issues, maintaining hardware and software systems, and improving operational efficiency across the organization. This role goes beyond basic support by identifying trends, driving root-cause solutions, and managing the full lifecycle of end-user technology while delivering excellent service to Harvest Group employees.

Responsibilities:

Provide technical support to employees by diagnosing, troubleshooting, and resolving hardware and software issues promptly and effectively Respond in a timely manner to employee service issues and requests Maintain accurate and detailed records of support requests, solutions, and interactions within our ticketing system Investigate root causes of technical problems and implement long-term solutions Manage the lifecycle of end-user devices, including provisioning, maintenance, and decommissioning Deploy, support, and maintain Zoom Rooms and Microsoft Teams Rooms Troubleshoot account access, permissions, and security-related issues Monitor and maintain computer systems, networks, and device performance Assist with process improvements and documentation Support additional technology initiatives and ad-hoc requests as needed

Requirements:

3-5 years of IT support experience, preferably in a Level 2 or similar role Ability to troubleshoot and resolve issues independently while collaborating with a team Experience identifying trends and driving problem resolution beyond individual tickets Solid knowledge of computer hardware, operating systems (Windows and Mac), and basic networking Experience managing device lifecycle (imaging, deployment, maintenance, and asset tracking) Strong interpersonal and communication skills Ability to document processes and maintain organized records Strong attention to detail with the ability to manage multiple priorities

Preferred:

Experience deploying and supporting Zoom Rooms and Microsoft Teams Rooms Familiarity with Microsoft Entra ID or similar identity management tools Hands-on experience with Microsoft Intune and Mac device management tools (e.g., Jamf, Kandji/Iru) Certifications such as CompTIA A+, ITIL, or equivalent Demonstrated passion for learning, growth, and expanding technical skillsets Our heart at Harvest is to provide and maintain a work environment that fosters diversity, inclusivity, authenticity, mutual respect, professionalism, and growth. Harvest Group is an equal opportunity employer that does not discriminate on the basis of race, creed, color, religion, age, marital status, familial status, national origin, ancestry, disability or handicap, sexual orientation, gender identity or expression, veteran status, and any other characteristic protected by applicable federal, state, or local laws. We encourage all interested candidates to apply.