IT User Support Technician II

Position Title:

IT User Support Technician II FLSA Status:

Hourly Reports to:

Information Technology Director Classification:

12

Month Supervises:

NA Term:

261

Compensation Range:

TBD Site:

District Wide

• As Assigned

JOB GOAL

To assist the Information Technology Director in maintaining reliable and accurate Special Systems configurations and availability for general educational operations.

QUALIFICATIONS

Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required to be successful: A+ and N+ certifications Three (3) years experience with the following: Management and configuration of phone systems including POTS, PBX, and VoIP Physical network CAT5E, CAT6E, and fiber maintenance and installation Low voltage system including signage, intrusion, and speaker systems UPS systems Access Control Systems FCC registered radio/walkie-talkie systems Lighting systems Sound systems Office 365 Printers (Ricoh, HP, etc) and print server management Experience with isolated and network-based video surveillance and vape systems Experience with networking and network communications protocols Develop and proactively manage project plans specifying goals, scheduling, contingency plans, and allocation of available resources Proficient communicator with excellent interpersonal skills in dealing with all levels of district staff and with a diverse community Ability to work independently

Skills:

Problem Solving

• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in individual and group problem solving situations. Customer Service
• Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments. Teamwork
• Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team environment; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. Quality
• Demonstrates accuracy and desire for thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality while being proactive. Quantity
• Meets productivity standards; completes work in timely manner; strives to increase productivity; works at moderate to accelerated pace. Safety and Security
• Observes safety and security procedures; determines appropriate action beyond guidelines, adheres to OSHA regulations and guidelines; Reports potentially unsafe conditions; uses equipment and materials properly. Attendance/Punctuality
• Is consistently at work and on time; Ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Dependability
• Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate personnel with an alternate plan.

RESPONSIBILITIES

Responsibilities and duties may include, but are not limited to, the following: Work closely with and maintain open communication with the Information Technology Director to provide reliable and accurate special systems. Maintain and ensure the technical availability of: VoIP Phone Systems. Video Surveillance Systems Building Security Systems Environmental control access (network based) Bell and Intercom Systems Other IT related projects as defined by the Information Technology Director. Liaison to hardware and software vendors the special systems. Ensure all special systems infrastructure is installed and maintained according to industry standards. Ability to have working knowledge of computers and computer software such as Microsoft Office 365. Remain current with changes and updates to relevant technology and applicable systems.

TERMS OF EMPLOYMENT

12-month contract, Hourly/Non-Exempt position under FLSA. Placement on Classified salary schedule by the Director of Support Services dependent upon education and experience Benefits

• All approved benefits for Classified Employees Must pass Department of Public Safety Fingerprint clearance check.

Must be United States citizen or have valid work visa at date of hire with the ability to maintain. All changes in visa status must be reported to Human Resources immediately. Photo identification and work visa, (if necessary), will be needed for fingerprint clearance card and I-9 documentation prior to first day of work.

EVALUATION

Performance of this position will be evaluated in accordance with provisions of the Board's policy on Evaluation of Classified Personnel.

REQUIRED DOCUMENTATION

Proof of Mumps, Measles and Rubella, (MMR) vaccination. Valid government issued identification or current work visa with expiration date. Unofficial copies of transcripts will be accepted with applications, official transcripts will be due upon job offer

• Transcripts issued in a language other than English must be accompanied by a full translation, ( word for word ) by an acceptable translator.

Additionally, each foreign transcript must be evaluated for equivalency to United States accredited coursework by an acceptable agency such as those agencies certified by the National Association of Credential Evaluation Services, (NACES). Applications containing foreign transcripts that are not accompanied with the above required documentation will not be considered. Casa Grande High School District #82 prohibits discrimination in employment and educational programs based on race, color, religion, sex, age, disability, national origin, military status, genetic test information, sexual orientation or gender identity or expression Revised 5/2015