Jr. IT Engineer

Position Summary The Junior IT Engineer is responsible for supporting daily IT operations, user technical support, account administration, network and system troubleshooting, IT documentation, and basic information security activities. This position works under the guidance of the Senior IT Engineer and follows established SOPs, company policies, and IT procedures to ensure stable and secure IT operations. This role supports internal users, IT infrastructure, endpoint devices, network equipment, VM/server environments, account access, and compliance-related IT records. The Junior IT Engineer is expected to document work accurately, escalate complex issues appropriately, and assist with maintaining reliable IT service for the company's manufacturing site environment. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Provide daily IT support to internal users, including account login issues, VPN connectivity, network connection issues, endpoint problems, and basic system operation support. Resolve common IT issues by following established SOPs, document actions taken, and escalate unresolved or complex issues to the Senior IT Engineer. Support account and access management activities, including creating, modifying, and deactivating Active Directory accounts according to approved procedures. Maintain the accuracy of OU structures, group memberships, and user permission settings, and assist with preparing periodic access review reports. Provision virtual machines based on specifications and templates provided by the Senior IT Engineer, without independently changing resource settings. Deploy VMs into designated clusters, datastores, and port groups according to approved architecture and deployment instructions. Create VM snapshots before system changes as instructed or required by change tickets, and assist with snapshot review, cleanup, and documentation. Execute approved firewall rule changes, including source, destination, port, and direction settings, and complete connection testing and records after implementation. Collect logs, packet captures, testing results, and screenshots to support troubleshooting of firewall, network, or system connectivity issues. Monitor network and device status, including switches, wireless access points, VPN connections, and other IT infrastructure components, and report abnormalities in a timely manner. Perform basic network configuration changes as instructed, such as VLAN creation, port setting adjustment, and related configuration documentation. Assist with deployment and maintenance of cybersecurity tools, including EDR/AV agents, log collectors, vulnerability scan agents, and endpoint/server reporting status. Review security dashboards and alert lists for firewalls, WAF, EDR/XDR, vulnerability scanning, email protection, and SIEM/log systems according to SOPs. Support ISO and compliance-related IT activities, including account lifecycle records, backup/restore testing records, change management evidence, access logs, and system screenshots. Assist with routine audit preparation by organizing access records, change logs, backup reports, operation screenshots, and other required IT evidence. Export account, group, and permission lists on a scheduled basis, flag unusual or non-compliant items, and submit findings to the Senior IT Engineer for review. Follow incident response procedures by registering incidents, documenting initial information, notifying assigned contacts, and executing standard actions based on approved playbooks. Collect incident-related evidence, including logs, SIEM events, EDR alerts, packet captures, system screenshots, and timelines under Senior IT Engineer guidance. Maintain IT asset records, including servers, network equipment, endpoint devices, and related IT equipment. Update and organize IT operation manuals, checklists, troubleshooting guides, change records, and user instructions to ensure documentation reflects actual operations. Minimum Qualifications (Knowledge, Skills, and Abilities) Associate degree or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field preferred. 1-3 years of IT support, helpdesk, system administration, network support, or related technical experience preferred. Basic understanding of Windows systems, Active Directory, Microsoft 365, endpoint support, and user account management. Familiarity with network concepts such as IP addresses, VLAN, VPN, switches, wireless access points, and basic connectivity troubleshooting. Basic knowledge of VM/server environments, snapshots, backup concepts, and system monitoring. Basic understanding of cybersecurity concepts such as antivirus/EDR, vulnerability scanning, phishing, access control, logs, and incident reporting. Ability to follow SOPs, document work clearly, and escalate issues appropriately. Strong customer service mindset and ability to support users professionally. Preferred Qualifications (Knowledge, Skills, and Abilities) Experience supporting IT operations in a manufacturing, chemical manufacturing, semiconductor, cleanroom, or industrial environment. Experience with Active Directory, Microsoft 365, Windows Server, endpoint management, VPN, and basic network equipment support. Exposure to ISO-related documentation, audit preparation, access control records, or IT compliance activities. Familiarity with firewall rule implementation, log collection, SIEM dashboards, EDR tools, or vulnerability scanning tools. Relevant entry-level certifications such as CompTIA A+, Network+, Security+, Microsoft fundamentals, Cisco fundamentals, or equivalent training are preferred. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person