Job Description
IT Technician DataTek - 3.0 Mesa, AZ Job Details Full-time $40,000 - $50,000 a year 13 hours ago Benefits Paid holidays Paid time off Qualifications Microsoft Excel Microsoft Outlook IT user and group management Windows Managing clients in a customer support role Productivity software support Desktop (troubleshooting support) Desktop applications IP networking Desktop administration Full Job Description IT Level 1 Technician Help Desk | Mesa, AZ | Full-Time, On-Site | Mon-Fri, 8:00am-5:00pm | $40,000-$50,000 (based on experience)
WHY DATATEK
Datatek is a Mesa-based Managed Service Provider that keeps Arizona businesses running. We're a team who tackle real IT challenges every day — and we're looking for the next person to grow with us. This is a great opportunity for someone early in their IT career who is hungry to learn, eager to take ownership, and ready to build a foundation that can carry them to Level 2 and beyond. We invest in our people through paid certifications, hands-on mentorship, and a clear advancement path. THE ROLE
As a Level 1 Technician, you'll be the first point of contact for our clients — handling inbound support requests, resolving common issues, and escalating complex problems to our senior engineers. You'll work in a fast-paced MSP environment where no two days are the same and every ticket is a learning opportunity. This is not a passive role. We expect you to own your tickets, document your work, and bring a professional, solutions-oriented attitude to every client interaction. WHAT YOU'LL DO
Serve as the first point of contact for client support requests via phone, email, and ticketing system Troubleshoot and resolve common hardware, software, and connectivity issues for end users Support Microsoft 365 applications including Outlook, Teams, Word, and Excel Perform basic Active Directory tasks: password resets, account creation, and group assignments Image, configure, and deploy workstations, laptops, and peripherals for clients Document all work clearly and accurately in the ticketing system Escalate complex or unresolved issues to Level 2 engineers with thorough notes and context Assist with onboarding new users and setting up equipment at client sites Follow standard operating procedures and contribute to knowledge base documentation Maintain a professional, patient, and helpful demeanor with all client contacts WHAT YOU BRING
Required 1+ year of IT support experience in a help desk, desktop support, or similar role Working knowledge of Windows 10/11 and Microsoft 365 applications Basic understanding of networking concepts: DNS, DHCP, TCP/IP, and Wi-Fi troubleshooting Familiarity with Active Directory for common user management tasks Strong customer service skills — you communicate clearly, listen carefully, and stay calm under pressure Ability to prioritize and manage multiple open tickets in a queue-based environment Reliable, punctual, and accountable — clients depend on us to show up Preferred CompTIA A+ or Network+ certification (or currently pursuing) Experience with a ticketing or RMM platform Exposure to an MSP environment PLEASE READ BEFORE APPLYING
You may struggle in this role if your experience is limited to: A single, low-volume internal IT environment with minimal ticket accountability Roles where documentation and follow-through were not expected We welcome career changers and recent graduates who have hands-on experience and a demonstrated drive to grow — but this role requires professional IT support experience in some form. WHAT WE OFFER
Salary range of $40,000-$50,000 based on experience Company-sponsored certifications and professional development budget Mentorship from senior engineers and a clear path to Level 2 Paid time off plus federal holidays A team environment that takes your growth seriously HOW TO APPLY
Send your resume and a brief note on why you're pursuing a career in IT. Datatek is an equal opportunity employer. We evaluate all applicants based on qualifications, merit, and business needs.
