Job Description
Senior IT Specialist Sun Auto Tire and Service•2.8 Mesa, AZ Job Details $65,000•$75,000 a year 11 hours ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Desktop computer repair Field service equipment repair Laptop (troubleshooting support) Moving Hardware maintenance Software installation Microsoft Office IT infrastructure Computer hardware Desktop (troubleshooting support) Office equipment installation Networking equipment (troubleshooting support) Hardware management Truck loading and unloading Desktop administration Hardware diagnostics Customer service problem-solving Peripheral hardware support Full Job Description Senior IT Specialist, Desktop Support In office role in Mesa, AZ Reports to:
Manager of IT Infrastructure Compensation:
$65•75k Background required: 3-5 years of experience supporting 30-50+ Corporate End Users Sun Auto Tire & Service is the fastest growing, top-10 independent tire dealer in US with 420+ stores operating under multiple brands. We've been named "Best Place to Work" and are a leading provider of vehicle aftermarket tires and repair services and are increasing our footprint rapidly through both organic growth and acquisitions. Sun Auto is backed by leading private equity firms Leonard Green & Partners and Greenbriar Equity Group. We seek candidates who are looking for a long-term career path and capable of growing into roles of greater responsibility. This role is an excellent long-term opportunity and chance to join an awesome team with excellent long term career potential. Overview This is a critical and highly visible role supporting 75-100 corporate end users in our new HQ facility in Mesa, AZ! The Senior Technology Specialist maintains in-house technology equipment and assets. This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment while ensuring its optimal performance. The individual will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance as needed. Responsibilities Deploy new laptops and desktops that have been prepared per our company specifications to employees Recommend, schedule, and perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs Install, configure, test, maintain, monitor, and troubleshoot end user hardware, including Windows-based desktops, VoIP phones, printers, scanners, thin clients, credit card terminals, firewalls/routers, and Office 365 Suite Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed Receive and respond quickly to incoming calls, texts and/or e-mails regarding PC and/or hardware problems Construct, install, and test customized configurations based on various platforms and operating systems If necessary, liaise with third-party support and PC equipment vendors Disposition all computer hardware when needed, ensuring hard drives are properly destroyed Requirements Associates degree in computer related field, or Associate Degree studies 3-5 years of hands-on hardware troubleshooting experience including Office 365 Suite, user hardware and office networking Customer service-oriented individual who has demonstrated ability to resolve issues with a welcoming and customer first attitude. Ability to work with limited supervision and direction Analytical and problem-solving abilities Ability to conduct research into PC issues and products as required Ability and willingness to lift 50 Lbs. And move computer equipment from location to location Load and unload trucks/SUV of computer equipment Install/remove servers/UPS/workstations/Laptops/network equipment Willingness to travel to local retail store locations to provide support if needed Additional Preferred Requirements CompTIA A+ Certification preferred CompTIA Network + Certification preferred Benefits At Sun Auto we recognize that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement) as well as: Medical, Dental and Vision Insurance Health Savings Account 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Employee Discounts Educational Assistance Company Paid Life Insurance Short-Term and Long-Term Disability Insurance Sun Auto Tire and Auto provides equal opportunities to all employees and applicants for employment without regard to race, sex, color, religion, age, national origin, citizenship, marital status, disability, veteran status, genetic information, sexual orientation, gender identity. We will not discriminate in any employment decision against any individual on the basis of race, sex, color, religion, age, national origin, citizenship, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits #bayardcorporate
