Support Specialist at PayCompass Support Specialist at PayCompass in Mesa, Arizona Posted in 1 day ago.
Type:
full-time
Job Description:
We're hiring a Support Specialist because we need you to help accomplish our mission...assisting independent Sales Agents to navigate merchant services with a partner who passionately pursues something rarely found in our industry, an AgentFirst paradigm. PayCompass challenges the status quo in every single aspect of our business and we need a Support Specialist who operates the same way. We believe that merchant service sales professionals are growing small businesses one solution at a time. And one of the best ways to do that is by providing a full toolbox of solutions and services without the messiness of inefficient processes, daily reporting, sales quotas, or laughable commissions. That's why our mission is AgentFirst. We support independent sales agents as they build and support their portfolio of clients. We view each agent as our customer
- keeping them safe, supported, and successful allows them to do the same for their merchants.
And that is where you come in! At PayCompass, Support Specialists keep the wheels of our company turning and put our AgentFirst motto above all else. As a Support Specialist , you will be at the heart of our day-to-day support operations. This is a dynamic role combining hands-on technical problem-solving with critical operational maintenance. You will ensure our downstream agents feel supported and our deployed merchant technologies remain stable by troubleshooting and confirming hardware and software function flawlessly, and assisting with deployments so rollouts are processed smoothly. If you are a proactive troubleshooter who thrives on variety-from deep-diving into device issues to managing account infrastructure-you will fit right in. What will you do in this role? As a Support Specialist at PayCompass, you will act as the primary point of contact for internal or external technology roadblocks, ensuring rapid resolution. This team is our frontline support and fields calls, emails and texts from our business customers all over the country. You will need to diagnose, troubleshoot, and resolve day-to-day technical issues across company hardware, devices, software, and core technologies. Additionally, you will assist with deploying and configuring new hardware and software, perform routine system maintenance to support security and performance, and manage account-related updates, including account changes, pricing adjustments, and ongoing account monitoring. What will you learn in this role? If you come from a traditional organization, our pace of innovation, action, and iteration might be a little uncomfortable at first. You'll learn to move fast, iterate quickly, and put zero value into sunk cost. You'll get to spread your wings, actively eliminate red tape, and do your thing. If you come from a large corporation or a bloated management structure, this will feel like the first day out of prison after a 10-year sentence. If you come from the start-up or tech world, this will feel like a dream in which you can just focus on passionately pursuing the success of others (which helps us succeed too!). There is zero red tape at PayCompass. We don't care about how other people have always done things or how you were trained to do it somewhere else. What we care about, and what we feverishly pursue on a daily basis, is: 1. You love what you do every day and wake up excited to do it. You feel fulfilled. 2. Our Sales Agents' success and the pursuit of their goals. Who will you work with? You will work directly with Jathan Bennett, our Director of Support and Michael Hipp, our Assistant Director of Support. You will also regularly collaborate with our team of other Support Specialists. Where will you work? You'll work at PayCompass HQ in Tempe, Arizona. Our team has a fantastic culture and we genuinely love being around each other (and our dogs)! What does PayCompass do and why? PayCompass is a privately-owned, self-funded financial services firm and one of the fastest-growing companies in the payments industry. It was founded by industry veteran Justin Volrath and his wife, Nini. They firmly believed that sales professionals deserved a place with the widest possible range of solutions, the most agent-friendly sales contracts, and the highest level of support without sacrificing their independence. In a nutshell, a place that would always be AgentFirst. We believe that no sales Agent should ever have to walk away from a deal because they can't offer the right solution. We believe that no sales Agent should have to worry about how their compensation will get shortchanged, undercut, or eliminated. We believe that partnering with the best technology, hardware, and service providers gives our sales agents the tools to succeed. We believe that when we can't find the right solutions, we'll launch our own. We believe that happy, supported, and successful sales Agents lead to happy, supported, and successful merchants. Requirements
- In your heart of hearts, you love to be a part of watching partners and team members succeed
- You are dying to be a part of a team that is growing and building at a lightning-fast pace.
- Proven ability to diagnose and resolve complex hardware, software, and network connectivity issues
- Experience managing user permissions, account lifecycles, and system deployment tasks.
- Comfortable gathering and compiling basic data for reporting and analysis
- You are a team player and thrive in a fast-paced environment
- 1-2 years of experience in technical support, IT operations, or a similar systems-facing role Compensation & Benefits ?
??? $45K-55K, depending on experience ???? Fully employer-paid health insurance, including dental and vision after your first 60 days. ???? Super flexible PTO-because work/life balance matters. ???? Opportunities for professional growth and advancement at a rapidly-growing company. ???? Dog-friendly office.
