IT Support Engineer

We are seeking a dynamic and service-oriented IT Service Engineer with extensive experience in Managed Service Provider (MSP) environments. This "jack of all trades" role requires a broad technical skill set, the ability to manage multiple clients, and a commitment to delivering high-quality customer service in a fast-paced setting.

Key Responsibilities:

Provide technical support and troubleshooting for client environments, including remote and onsite assistance.

Manage, administer, and troubleshoot Active Directory (AD), Office 365 (O365), and Windows Server environments.

Configure and maintain VPNs, remote access tools, and secure client connectivity.

Support day-to-day network operations, including network printing and file sharing.

Implement and support server and desktop virtualization technologies (e.g., VMware, Hyper-V).Resolve incidents related to common MSP support scenarios: workstation and server deployments, backups, permission changes, and anti-virus solutions.

Maintain accurate documentation of client environments, changes, and solutions.

Demonstrate exceptional customer service skills by communicating technical solutions to non-technical users in a clear and friendly manner.

Collaborate with team members to escalate complex issues and follow internal best practices.