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Desktop Support Technician

Job

Acro Service Corp

Phoenix, AZ (In Person)

Full-Time

Posted 4 days ago (Updated 14 hours ago) • Actively hiring

Expires 7/21/2026

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Job Description

Desktop Support Technician at Acro Service Corp Desktop Support Technician at Acro Service Corp in Phoenix, Arizona Posted in 1 day ago.
Type:
full-time
Job Description:
Responsibilities will include but not limited to:
  • Responding to helpdesk tickets in a large enterprise environment.
  • Installing and maintaining desktop computer and server hardware and software.
  • Supporting and troubleshooting peripheral equipment including specialty scanners, printers, and plotters.
  • Performing installation and patching of Windows operating systems.
  • Submitting weekly status reports to supervisor.
  • Support large conference room Audio/Visual equipment.
  • Mobile device support including working understanding of mobile device management tools.
  • Preparing workstation and laptop images and deployment of devices.
  • Participate in afterhours/weekends on call rotation.
  • Support Audio/Video conferencing equipment.
JOB REQUIREMENTS
  • A minimum of three (3) years' experience providing technical support to end users in a fast-paced environment.
  • One year of Active Directory experience.
  • Experience with ServiceNow ticketing software.
  • Experience with Tanium or Workspace One MDM.
  • Experience providing technical support for Microsoft Windows and Office in a network environment.
  • Experience with preventive maintenance and procedures of workstations and laptops
  • Solid troubleshooting skills in desktop computer hardware and software.
  • Experience creating and improving technical documentation; documenting the system specifications and design.
  • Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
  • The successful candidate must pass a federal background check.
  • Only the highest qualified candidates will be considered.
  • Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.
  • Candidate should be able to safely lift 50 pounds.
  • Must possess and maintain a valid Arizona driver's license with a clean record.