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Help Desk - Tier 1
Job
Robert Half
Phoenix, AZ (In Person)
Full-Time
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Job Description
We are seeking an IT Help Desk Tier 1 professional for a contract-to-hire opportunity in Phoenix, AZ. This role is ideal for someone with a solid foundation in SaaS, application support, or technical support who enjoys troubleshooting user issues and delivering strong customer service. Based on general knowledge.
Troubleshoot issues related to SaaS platforms, business applications, user access, passwords, and general desktop support. Based on general knowledge.
Escalate more complex technical problems to Tier 2 or other internal teams as needed. Based on general knowledge.
Document incidents, resolutions, and troubleshooting steps in the ticketing system. Based on general knowledge.
Support onboarding activities including account setup, permissions, and application access. Based on general knowledge.
Assist users with common issues involving software, hardware, and connectivity. Based on general knowledge.
Maintain a high level of customer service while managing multiple support requests. Based on general knowledge
Key Responsibilities:
Provide first-level technical support for end users via phone, email, and ticketing system. Based on general knowledge.Troubleshoot issues related to SaaS platforms, business applications, user access, passwords, and general desktop support. Based on general knowledge.
Escalate more complex technical problems to Tier 2 or other internal teams as needed. Based on general knowledge.
Document incidents, resolutions, and troubleshooting steps in the ticketing system. Based on general knowledge.
Support onboarding activities including account setup, permissions, and application access. Based on general knowledge.
Assist users with common issues involving software, hardware, and connectivity. Based on general knowledge.
Maintain a high level of customer service while managing multiple support requests. Based on general knowledge