IT Field Engineer at a Managed Service Provider

IT Field Engineer at a Managed Service Provider

PROPHET NETWORK INTEGRATION INC

Phoenix, AZ Job Details Full-time $55,000 - $75,000 a year 4 hours ago Benefits Company car Health insurance Dental insurance Tuition reimbursement Paid time off Parental leave Snacks provided Vision insurance 401(k) matching Employee discount Food provided Qualifications Technical documentation IT Productivity software

Technical Proficiency Full Job Description Benefits:

401(k) matching Bonus based on performance Company car Company parties Competitive salary Dental insurance Employee discounts Free food & snacks Free uniforms Health insurance Paid time off Parental leave Training & development Tuition assistance Vision insurance Are you ready to be the tech expert for a diverse range of clients? As an IT Field Engineer, you'll tackle a variety of technology challenges, working hands-on with desktops, servers, switches, and firewalls to ensure our clients' systems run smoothly and securely. If it's IT, you'll be there to keep things moving. Outstanding customer service is at the heart of our company. We work to give every client—big or small—a positive, reliable experience. Our team builds trust and delivers support, solving problems efficiently and making sure users get help when they need it. What You'll Do Diagnose and resolve technical issues quickly for users Manage service tickets from start to finish Monitor and maintain client backups Deliver remote and on-site support (company vehicle provided) Collaborate with teammates to solve issues and share solutions Keep documentation current as networks evolve Stay in touch with your team about job status and client needs Participate in after-hours on-call rotations (every 5 weeks) and project support Technical Experience We're Looking For Windows PC operating systems and Windows Server management Microsoft Office Suite and Microsoft 365 Administration Firewall and security solutions, including Windows Remote Desktop Services and Active Directory Email filtering and security solutions Basic VOIP concepts Tools & Tech Stack Connectwise Manage/RMM, Auvik, IT Glue, Scalepad, Connectsecure Sophos, KnowBe4, Ubiquiti, Jamf, Duo, Printix, HPE Aruba, HPE Servers, VMWare, HyperV, HP & Lenovo PSG What Helps You Succeed Motivation to learn and grow professionally Ownership of issues and proactive problem-solving Ability to anticipate client needs and communicate effectively Comfort working in a fast-paced environment and staying positive under pressure Strong organization, attention to detail, and teamwork skills Requirements 5+ years in IT service roles Excellent documentation and communication skills Strong troubleshooting and networking fundamentals Proficiency with Microsoft Office applications Who We Are We are an Arizona-based MSP with a history of delivering IT solutions since before "MSP" was widely used. Our dedicated team of 20 support staff is committed to maximizing our clients' operational efficiency. If you're passionate about technology, enjoy helping people, and want to develop your career in a dynamic environment, we'd love to hear from you!