IT Specialist

IT Specialist Safeway - 3.3 Phoenix, AZ Job Details Full-time 21 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Bereavement leave Life insurance Paid sick time Qualifications Communication with suppliers Records maintenance Mobile device support Content creation for technical audiences Customer service Technical documentation Laptop (troubleshooting support) Peripheral setup Hardware maintenance Equipment troubleshooting Research Software installation Microsoft Office Associate's degree in information technology Desktop (troubleshooting support) Office equipment installation Hardware configuration Vendor communication ServiceNow Hardware management IP networking 1 year Desktop administration Technical writing within technology Associate's degree Routine maintenance projects Entry level Mobile devices Information Technology Full Job Description Main responsibilities Act as point-of-contact for vendor and Albertsons' Technical Teams for the installation, configuration, routine maintenance, and ongoing usability of desktop and laptop computers, mobile devices, applications, and related technology used at the site within established guidelines. Identify and research technical problems of varying complexity and follow through to resolution. Ensure systems interconnect seamlessly with diverse systems, including servers and peripherals. Maintain appropriate hardware\software inventories and warranties, as well as managing vendor maintenance visits for all managed technologies at the site. Reports to the General Manager and collaborates closely with Production Maintenance Technicians, ensure an optimal/efficient technical environment including equipment configurations. Accurately log/document all issues and work efforts. Assist with the creation and maintenance of technical documents. Completes tasks related to end-user onboarding and offboarding. Other duties as assigned concurrent with all applicable laws and regulations. What we are searching for Someone who thrives in a fast-paced customer service environment. Someone who enjoys supporting and troubleshooting technical issues. A strong work ethic, good attendance, and a positive attitude A feeling of pride in work; strives to achieve all goals and help others achieve their goals. Able to communicate often and professionally with co-workers and vendors of various communication styles. Must be team-oriented, self-initiating, and be able to work with minimal supervision. We believe the successful candidate has these qualifications and experience

Required:

1 year experience in a technical support environment

Preferred:

Associate's degree in IT or equivalent combination of education, technical certification or training, or work experience.

Technical Experience:

Experience working with MS Office, ServiceNow, basic IP networking, and troubleshooting. Physical Requirements Willing and able to stand/walk at least 8 hours with or without reasonable accommodation. Willing and able to perform tasks which include pushing, pulling, grasping, bending, stooping, rotating, reaching, and lifting/carrying up to 40 pounds with or without reasonable accommodation.

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay

• , PTO/Vacation pay
• , paid holidays
• , bereavement pay and retirement benefits (pension and/or 401(k) eligibility).

Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. For roles in

Washington State:

Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (

NYSE:

ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).