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Microsoft Network Support Technician (5+ years experience required)
Job
Corporate Network Solutions
Phoenix, AZ (In Person)
$75,750 Salary, Full-Time
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Job Description
Specific job duties include, but are not limited to: Minimum 5 years experience IT support relating to technical issues involving Microsoft's core business applications Support virtual environments built on Microsoft's Hyper-V and VMware. Design, implementation and support for Microsoft Hyper-V clustering and high availability Design, Implementation and Support for Direct Attched, iSCSI, SAN and NAS storage Design, implementation, and support services for Microsoft related technologies: Windows Server, SQL Server, SharePoint, Office 365, etc. Implement system solutions for clients using technologies that meet their needs Implement and support backup and disaster recovery solutions. Storagecraft or Unitrends experience a plus. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and system security, etc. a plus RDS implementation and support using VPN Server support including Active Directory and Group Policy Providing Level I and II escalation and support for other team members Use of Solar Winds Service Desk for ticketing, communication, change management and Asset Control System documentation and consulting services to include system reviews and recommendations. Document internal processes and procedures related to duties and responsibilities Responsible for entering all time and expenses in internal billing system in a timely manner Work through project tickets and phases in RMM as assigned by our Service Desk Manager Proactively communicate with clients and management on all aspects of work, projects, issues, outages, etc.