Senior User Technology Specialist
- Information Technology Bureau
- Police Department City of Phoenix
- 4.1 Phoenix, AZ Job Details Full-time $82,451.20
- $110,510.
40 a year 3 hours ago Benefits 401(a) Commuter assistance Paid parental leave Health savings account Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Adoption assistance Parental leave Vision insurance Loan forgiveness Life insurance Qualifications Programming languages Computer hardware Network switching Network routing Full Job Description Job
ID 62099
Job Category Public Safety&Law Enforcement Full/Part Time Full-Time Regular/Temporary Regular
ABOUT THIS POSITION
The mission of the Phoenix Police Department is to build and foster strong relationships with the community through our outreach and engagement, while adhering to the highest standards and traditions of the department. The Phoenix Police Department is committed to the Guiding Values of our
P.R.I.D.E.
Statement:
Protection, Responsibility, Integrity, Dedication, and Employee Excellence. The Phoenix Police Department's Information Technology is seeking a Senior User Technology Specialist for the Platform Services Team. The Platform Services Team supports many critical systems to keep Police Officers and staff operational. As a 24/7 operation, this position will be required to participate in standby rotation. The Senior User Technology Specialist on this team will assist in many of the team's responsibilities. The Platform Services team is responsible for: Administration of servers in the Police Department, from the hardware level to the operating system (Primary for Level 1/2 troubleshooting). Deployment/Maintenance of physical and virtual servers; the virtual servers are hosted on VMWare. Supporting the SAN Environment, which consists of fiber channel storage systems in the data centers. Administering MS ADDS (Domain Controllers).
MS DHCP/DNS
administration. File/Print Share administration. Virtual desktop infrastructure. System monitoring. Team collaboration with other sections within the Phoenix Police Department IT Bureau and the City of Phoenix IT department (ITS).
IDEAL CANDIDATE
Proficient in/as a: Technical project leader in the acquisition and implementation of technology projects and writing business and technical requirements. Day-to-day technical server/desktop maintenance and troubleshooting, implementation of technology projects, and writing business and technical requirements.
Ability to:
Develop specifications, quotes, and requirements for hardware. Demonstrate a diverse history of technical expertise with a level of strong processional experience in multiple platforms. Excellent time management and communication skills.
Certifications such as:
CompTIA A+, Net+, Security+, Server+, and VMware VCP-DCV (Data Center Virtualization).
SALARY Pay Range:
$82,451.20 to $110,510.40 annually.
Hiring Range:
$82,451.20 to $105,248.00 annually.
Pay Range Explanation:
Pay range is the entire compensation range for the position classification. Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
Internal Only:
Please understand that this is pay grade 060. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance. Promotions occur when the last two digits of the pay grade increase. Demotions occur when the last two digits of the pay grade decrease. Lateral transfers occur when there is no change to the last two digits of the pay grade. When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit. Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page. The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.
BENEFITS A
comprehensive benefits package is offered which includes: Traditional pension with employer and employee contributions, for more details: Pension Information. 401(a) and 457 plans with employer contributions. Choice of generous medical HMO, PPO, or
HSA/HDHP
plans. Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan. Wellness incentive of up to $720 annually. Dental, vision, and life insurance options. Employer paid long-term disability. Free Bus/light rail pass. Tuition reimbursement program up to $6,500 per year. Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days. Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period. Federal Student Loan Forgiveness offered through Savi. For more details, visit: Unit 007 Benefits.
MINIMUM QUALIFICATIONS
Two years of experience in systems applications analysis, programming or telecommunications functions utilizing a variety of PC, server, switching, routing, and multiplexing hardware and software. 15 hours of appropriate information technology course work including training or experience with one or more work station computers and one or more programming languages and one or more operating systems. Other combinations of experience and education that meet the minimum qualifications may be substituted. All finalists for positions are subject to a criminal background check applicable to the department or position. Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. For information regarding pre-screening and driving positions, . The City job description can be found here. Positions in the Police Department must meet the background standards that are appropriate to non-sworn positions. The general factors for disqualification are listed here .
PREFERRED QUALIFICATIONS
The minimum qualifications listed above, plus experience with/in: Change Control policies and procedures. Microsoft Server 2016 and newer. Microsoft Active Directory Services, DNS (Domain Name System), and DHCP (Dynamic Host Configuration Protocol). VMware vSphere 7x and newer, and VCF (VMware Cloud Foundations). Supporting hands-on enterprise grade servers and storage from Cisco, HPE (Hewlett Packard Enterprise), and Pure Storage. Monitoring systems with SolarWinds Orion, creating alerts and reports, and adding new systems for monitoring. Securing sensitive networks and working with information security policies.
RECRUITMENT DATES
Recruitment closes June 22, 2026. All materials must be received by 11:59 p.m. on this date. This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
HOW TO APPLY
Apply online by completing the required information and attaching, as one document , your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
WE ARE HERE TO HELP
Job interviews may be held by video or audio conference. If you are in need of computer resources, for free options. Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. for more information. Explore other Employment Opportunities with the City of Phoenix. Subscribe to receive e-mail notifications about new employment opportunities. If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
REFERENCE
Senior User Technology Spec, JC:
09790, ID# 62099, 06/16/2026,
USM, BL, Benefits:
007. Building the Phoenix of tomorrow. #DoWorkThatMakesPhoenixWork City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
