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Service Desk Analyst
Job
Insight Global
Phoenix, AZ (In Person)
Full-Time
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Job Description
Job Description You'll be part of a global Service Desk team, providing first-line technical support to internal stakeholders across the organization. This role is focused on delivering a high level of customer service while efficiently troubleshooting and resolving IT issues.
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Core Responsibilities include:
Serve as the first point of contact for IT support requests via phone, email, and ticketing system Provide timely and effective technical support through the organization's service management platform Take ownership of user issues, proactively working toward resolution Accurately log, track, and document all support requests, including detailed notes and updates Validate users and assist with authentication resets or temporary access as needed Maintain and update service desk documentation and knowledge base articles Escalate more complex issues to the appropriate IT teams, ensuring clear communication throughout Support laptop deployments, refreshes, and related hardware needs Assist with email security processes, including managing quarantined email releases We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review