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Job Description
Overview
AIRFIBER WISP LLC
is looking for a reliable, friendly, and tech-savvy Front Desk Support & Billing/Sales Specialist to join our team. This role is perfect for someone who enjoys helping customers, solving problems, staying organized, and working in a fast-paced office environment. You will be one of the first points of contact for our customers, helping with billing questions, service inquiries, basic technical support, and new sales. Responsibilities You will help customers over the phone, by email, and through our internal systems. Daily tasks include answering calls, greeting walk-in customers, processing payments, helping with billing questions, explaining service plans, scheduling appointments, creating support tickets, and assisting with basic troubleshooting. You will also help new customers understand our internet service options, follow up on sales opportunities, and provide a positive customer experience from the first call to installation. What We're Looking For We are looking for someone who is professional, patient, and comfortable with technology. The right person should be able to learn software systems quickly, communicate clearly, and stay calm when helping customers with service or billing issues. Experience in customer service, billing, sales, front desk, dispatching, internet service, or technical support is a plus, but we are willing to train the right person. Ideal Candidate The ideal candidate is: Friendly and customer-focused Comfortable using computers, phones, email, and online systems Organized and detail-oriented A good communicator Able to multitask A problem solver Dependable and punctual Comfortable discussing billing, payments, and service options Willing to learn basic internet/network troubleshooting Preferred Experience Customer service or front desk experience Sales or billing experience Experience with CRM or ticketing systems Basic understanding of internet service, routers, Wi-Fi, or technical support Bilingual English/Spanish is a plus, but not required Why Join Us
AIRFIBER WISP
is a local, family-owned internet service provider. We care about our customers and our team. This is a great opportunity for someone who wants to grow with a company, learn more about technology, and be part of a business that provides an important service to the community. Schedule Full-time position Monday to Friday schedule Occasional flexibility may be needed Compensation Pay based on experience Opportunities for bonuses/commissions on sales may be available How to Apply Please send your resume and a short message explaining why you would be a good fit for this position. We are looking for someone who brings a positive attitude, strong work ethic, and a willingness to help customers every day.
