Job Description
IT Help Desk Technician (Level I) Inventiv Technologies, LLC Scottsdale, AZ Job Details Full-time 1 day ago Qualifications Computer operation Incident management software Microsoft Office High school diploma or GED Desktop (troubleshooting support) Ticketing system technical support
Full Job Description SUMMARY:
We are seeking a Level 1 Help Desk Technician to join our IT team. This is not an entry-level role - we are looking for someone with a solid troubleshooting foundation who is ready to take the next step in their IT career. You will be the first point of contact for end users, resolving technical issues across a wide range of technologies while expanding your skill set in a supportive, people-first environment. Why Join Us At Inventive Technologies, we treat people like people, not numbers. Our team thrives in a corporate environment that pairs the stability and resources of an established company with a culture that genuinely values its people. Career Growth:
Jumpstart your IT career by gaining hands-on exposure to a wide range of technologies, with clear paths to Level 2, systems, network, and specialty roles. .Mentorship:
Work alongside experienced engineers who are invested in your development Stability:
Consistent Monday-Friday schedule. Perks:
A corporate environment with strong benefits and the everyday perks that make work enjoyable. Culture:
A people-first team where your contributions are seen, valued, and rewarded. ESSENTIAL JOB FUNCTIONS
Help Desk Support Serve as the first point of contact for end users via phone, email, chat, ticketing system, and walk-ups. Provide friendly, professional, and timely customer service on every interaction. Troubleshoot and resolve hardware, software, network, printer, mobile device, and account-related issues. Perform password resets, account unlocks, and access permissionn changes in Active Directory and Microsoft 365. Install, configure, and update business applications, drivers, and operating system patches. Support remote and on-site users, including conference room A/V and video conferencing tools (Zoom, Teams, Webex). Provide basic end-user training and guidance on company-supported tools and best practices. TicketingDocumentation Accurately log, categorize, and prioritize all incidents and service requests in the ticketing system. Triage incoming tickets and assign appropriate priority based on impact and urgency. Maintain detailed ticket notes capturing troubleshooting steps, root cause, and resolution. Meet or exceed established response time and resolution SLAs. Follow up with users to confirm resolution and ensure tickets are closed with proper documentation. Escalate complex or out-of-scope issues to Level 2/3 engineers with complete context and follow through to resolution. Contribute to and maintain the IT knowledge base with how-to articles, FAQs, and standard operating procedures. Identify recurring issues and recommend process or knowledge base improvements. HardwareDeployment. Image, configure, and deploy desktops, laptops, monitors, printers, and peripherals. Set up, relocate, and break down workstations, including lifting and moving equipment as needed. Maintain accurate hardware inventory and asset tracking records. Assist with onboarding and offboarding, including hardware and account provisioning and deprovisioning. Support ongoing IT projects, refreshes, and process improvement initiatives. Other duties as assigned. QUALIFICATIONS
Required Qualifications High School diploma or GED, required. 6 months to 1 year of prior help desk or IT support experience. Strong troubleshooting foundation across Windows operating systems, and common business applications. Hands-on experience with a ticketing system (ServiceNow, Jira Service Management, Freshservice, Zendesk, Autotask, Connectwise or similar) and an understanding of SLAs, ticket prioritization, and documentation best practices. Excellent verbal and written communication skills with a customer-service mindset. Ability to prioritize, manage multiple tickets, and follow through on commitments. Eagerness to learn new technologies and grow into a broader IT career. Preferred Qualifications but not required Have built home lab, can troubleshoot home computer and resolve problems using resources available to you. Exposure to networking concepts (DNS, DHCP, TCP/IP, VPN). Experience with imaging tools, MDM platforms, or remote support software. OFFICE ENVIRONMENT
Hours:
Monday through Friday, 8:00 AM - 5:00 PM Dress Code:
Business casual; closed-toe shoes required • I added this due to the people showing up in house slippers. Environment:
On-site, corporate office setting (Scottsdale, AZ) PHYSICAL DEMANDS
Dexterity of hands to operate a computer keyboard. Must be able to lift up to 40 lbs. (desktops, monitors, printers, and related equipment). Reaching overhead above the shoulders and horizontally bending at the waist, climbing, kneeling, and stooping for installation of hardware and more. Must wear closed-toe shoes at all times while on-site. Hearing and speaking to communicate and provide information to others. Prolonged periods sitting at a desk and working on a computer.
