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Service Desk Analyst

Job

Smart IT Frame LLC

Scottsdale, AZ (In Person)

Full-Time

Posted 3 days ago (Updated 12 hours ago) • Actively hiring

Expires 7/16/2026

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Job Description

Service Desk Analyst at Smart IT Frame LLC Service Desk Analyst at Smart IT Frame LLC in Scottsdale, Arizona Posted in 41 minutes ago.
Type:
full-time
Job Description:
Job Title:
Service Desk Analyst (Bilingual English & French)
Location:
Dallas, TX (Onsite-5days/Week) Contract - W2 role About Smart IT Fram eAt Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow togethe r
Job Title:
Service Desk Analyst (Bilingual English & Frenc h)
Location:
Scottsdale, AZ - 85260 (Onsite-5days/Wee k)Contra ct Key Responsibilit iesService Desk Operati onsAct as the first point of contact L1 support for all ITrelated incidents and service reque stsProvide support via phone email chat and selfservice portal in both English and Fre nchLog categorize prioritize and track tickets using ITSM tools eg ServiceNow Remedy Iva ntiEnsure timely resolution or escalation of issues as per defined S LAsTechnical Supp ortTroubleshoot and resolve issues related tooWindows Mac OS environme ntsoMicrosoft 365 Outlook Teams Point OneDr iveoActive Directory user account management password res etsoVPN remote access and network connectiv ityoPrinters peripherals and standard business applicati onsPerform basic desktop support and remote troubleshoot ingCustomer Experie nceDeliver highquality bilingual customer support English French with professionalism and empa thyMaintain strong communication with endusers on ticket status and resolut ionMeet or exceed Customer Satisfaction CSAT targ ets Incident Request Manage mentFollow ITILbased processes for Incident Request and Problem Manage mentEscalate complex issues to L2L3 support teams with proper documenta tionIdentify recurring issues and contribute to Knowledge Base arti clesDocumentation Compli anceMaintain accurate ticket updates and documenta tionAdhere to organizational policies data security and compliance requirem entsContribute to process improvement initiat ivesRequired Skills Qualificat ionsLanguage Sk illsFluent in French B2C1 or above and English written sp okenAbility to handle business conversations emails and calls in both langu agesTechnical Sk illsGood understandin g ofOwindows os ms office suite m365 t oolsOactive directory identity manage mentOnetworking basics dns dhcp vpnOitsm ticketing toOls servicenow prefe rredKnowledge of remote desktop tools and troubleshooting techni quesExperi ence5 years of experience in IT Service Desk Helpdesk Technical Sup portExperience in supporting global customers Europe Canada region prefe rredSk illsMandatory Skill s : Service desk Apply today or share pro f ile s at priya@smartitfram e.com