COMSEC Tier 2 Technical Support Desk Technician

COMSEC Tier 2 Technical Support Desk Technician (part of General Dynamics) 3.7 3.7 out of 5 stars Fort Huachuca, AZ $26.44 - $35.78 an hour General Dynamics Information Technology 6,389 reviews $26.44 - $35.78 an hour Your Impact Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure. Job Description Overview The COMSEC Tier 2 Technical Support Technician provides critical frontline support to Army COMSEC users, troubleshooting specialized cryptographic equipment, software, keys, and operational issues. This role supports the Army's Communications Security Operations Center (CSOC), ensuring secure, reliable, and compliant COMSEC operations. Technicians will analyze issues, guide customers through resolutions, escalate complex problems, and support testing and deployment of new COMSEC technologies. This position is ideal for technically strong, customer‑focused professionals who thrive in a fast‑paced, mission‑critical environment and enjoy solving complex technical issues that directly support communications security. Job Duties Provide expert technical support for COMSEC systems including MGC/CHO, ACES, SKL, TKL, iApp, and associated hardware/software. Troubleshoot, resolve, and document Tier 2 COMSEC issues, ensuring accurate, courteous, and timely support. Analyze trouble tickets, perform independent technical diagnostics, and determine appropriate corrective actions. Communicate with customers via phone, MS Teams, or email to walk them through solutions step‑by‑step. Access HPeSM and other government systems to research prior incidents, log accurate troubleshooting notes, and record final resolutions. Escalate unresolved issues to higher-tier support or appropriate COMSEC SMEs and maintain follow‑through until resolution. Support COMSEC operations tasks such as account management, key processing, transfers, destruction, device initialization, INE setup, ECU loading, and OTAD operations. Install, troubleshoot, and maintain COMSEC peripheral devices and related workstation software/hardware. Analyze and resolve hardware, boot, connectivity, and configuration errors. Participate in COMSEC testing events for new/emerging technologies and provide feedback to Army test teams. Use test event knowledge to develop and update procedures for future COMSEC technology upgrades. Support installation/reinstallation of validated software and hardware changes for COMSEC workstations and platforms. Assist Army COMSEC accounts with upgrade support as new technologies are fielded. Maintain standardized configuration management data to ensure accounts remain compliant and up to date. Document all customer interactions, upgrade progress, troubleshooting steps, and resolutions clearly and accurately. Support production of reports, briefings, and project procedures as required. Send customer satisfaction surveys after each completed task. Participate in ongoing COMSEC technology training and testing to maintain proficiency and stay current with modernization initiatives. Maintain knowledge of COMSEC policies/procedures (e.g., AR 380‑40, TB 380‑41) and apply them during technical troubleshooting.

WHAT YOU'LL NEED TO SUCCEED

Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician III must have:

Education:

Must possess 2 years of telecommunications/ electronics vocational training, or professional certification from an ABET accredited technical school or equivalent military school Must possess intermediate knowledge of the ACES and SKL equipment, Knowledge of Tactical Networking Environment NetOps Toolkit (J-TNT) possession of IT certification (Security +, Network+ etc.), and Field Service Representative is desirable US citizenship required Security clearance level: SECRET Location Fort Huachuca, AZ

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth:

AI-powered career tool that identifies career steps and learning opportunities

Support:

An internal mobility team focused on helping you achieve your career goals

Rewards:

Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Flexibility:

Full-flex work week to own your priorities at work

Community:

Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. Work Requirements Years of Experience 2 + years of related experience may vary based on technical training, certification(s), or degree Certification Travel Required Less than 10% Citizenship U.S. Citizenship Required Salary and Benefit Information The likely hourly rate for this position is between $26.44 - $35.78. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. About Our Work We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans