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Desktop Support Technician
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Quantum Electronic Payments
Anaheim, CA (In Person)
$52,000 Salary, Full-Time
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Job Description
Desktop Support Technician Quantum Electronic Payments - 3.8 Anaheim, CA Job Details Full-time $47,840 - $67,392 a year 4 hours ago Benefits Profit sharing Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Desktop computer repair Network troubleshooting Mobile device support Confidential information handling Microsoft Outlook IT user and group management Phone communication Technical documentation Laptop (troubleshooting support) Moving Hardware maintenance Mid-level Windows Printer (troubleshooting support) Internal employee customer service Computer hardware Desktop (troubleshooting support) Office equipment installation Computer management Hardware configuration CompTIA Network+ Remote access software Azure AD Customer support ticket management Updating inventory records Desktop applications macOS administration Microsoft Teams Technical customer support for office equipment macOS Full Job Description Unlock your potential with Quantum ePay® We're a growing fintech company focused on delivering innovative payment processing solutions and merchant technology that helps businesses lower costs, earn more, and operate with confidence. We power mission-critical payment processing platforms used by merchants and partners across the U.S. We are looking for a dependable, hands-on Desktop Support Technician to provide hands-on IT support for our Anaheim office. This role will be the primary onsite contact for day-to-day employee support, workstation setup, access needs, troubleshooting, and support tickets. This role is a great fit for someone who takes initiative, stays organized, and enjoys solving technical issues. Responsibilities Provide day-to-day desktop support for internal employees, including hardware, software, peripheral, printer/scanner, connectivity, workstation, and access-related issues. Receive, prioritize, document, and respond to support tickets, calls, messages, and employee requests regarding desktop or technical support needs. Perform onsite analysis, diagnosis, and resolution of desktop issues, while escalating more complex systems, network, or security concerns when appropriate. Install, configure, test, maintain, and troubleshoot desktops, laptops, monitors, docking stations, printers, phones, presentation equipment, software, and other end-user technology. Set up, move, and configure workstations and equipment for new hires, employee moves, training rooms, office changes, and hardware refreshes. Support new hire onboarding and employee offboarding, including equipment preparation, account/access support, equipment recovery, and timely documentation. Assist with user account support, including password resets, account access, group permissions, Microsoft 365/email support, VPN/basic connectivity, and related employee access needs. Support remote or hybrid employees virtually as needed, providing clear communication and timely follow-up. Assist with new computer projects, hardware installations, workstation upgrades, equipment research, and hardware recommendations based on user and business needs. Create and maintain IT documentation, checklists, SOPs, inventory records, and internal support guides to improve consistency and reduce recurring issues. Maintain professionalism and confidentiality when handling employee access, account changes, offboarding, company systems, or sensitive information. Qualifications 2+ years of desktop support, help desk, IT support, or related experience preferred. Strong working knowledge of Windows desktop/laptop environments. Experience supporting Microsoft 365, Outlook, Teams, and common business applications. Experience with Active Directory, Entra ID/Azure AD, or similar user account management tools preferred. Experience working from support tickets or a ticketing system preferred. Self-starter who can manage open items, follow up, and keep requests moving without constant direction. Hands-on experience setting up and troubleshooting desktops, laptops, monitors, docking stations, printers, scanners, phones, and other office technology. Comfortable with physical workstation setup, equipment moves, hardware swaps, and onsite employee support. Basic understanding of networking concepts such as Wi-Fi, VPN, IP connectivity, and printer/network troubleshooting. Ability to troubleshoot technical issues in person, by phone, remotely, or through tickets. Strong communication, organization, prioritization, follow-through, and confidentiality. Nice to Have Experience with macOS support, device imaging, laptop/desktop provisioning, Microsoft Intune, endpoint management tools, mobile devices, VoIP phones, conference room equipment, or AV/presentation technology. CompTIA A+, Network+, Microsoft, or similar IT certification. Experience creating SOPs, checklists, or internal documentation.