Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Desktop Support Technician

Job

Insight Global

Anaheim, CA (In Person)

Full-Time

Posted 4 days ago (Updated 15 hours ago) • Actively hiring

Expires 7/21/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
52
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Desktop Support Technician at Insight Global Desktop Support Technician at Insight Global in Anaheim, California Posted in 1 day ago.
Type:
full-time
Job Description:
This is currently a contract until September 1, 2026! Standard hours M-F Must be open to any of the following shifts: Day - 6:30am-3pm PST Monday-Friday (will only apply to the last 3 weeks of the project) Swing - 2:30pm-11pm PST Saturday-Wednesday (will only apply to the last 3 weeks of the project) Required Skills & Experience
  • 4+ years of experience in an on-site, hands-on Tier II IT Help Desk / Desktop Support / Field Services role
  • 4+ years supporting a Windows enterprise environment
  • 4+ years using an enterprise ticketing system
  • Enterprise experience (large-scale user/device support environments)
  • Active Directory experience (user account support, login troubleshooting)
  • Flu shot compliance and willingness to wear a mask during flu season (as required)
  • Ability to meet physical demands outlined below Nice to Have Skills & Experience
  • Prior hospital/healthcare IT support experience
  • ServiceNow experience
Certifications:
A+, Network+, Security+, CCNA
  • Strong written and verbal communication skills; customer-service mindset Job Description The Desktop Support Technician will provide hands-on, on-site support for an Active Directory (AD) and Microsoft 365 (M365) domain migration effort.
This role is part of a Command Center / cutover support model, ensuring end users (including clinical staff) receive immediate assistance during migration waves. The technician will troubleshoot login/authentication issues, device access problems, application sign-in nuances (old vs. new credentials), and mobile device re-enrollment workflows. The ideal candidate is calm under pressure, highly customer-focused, and comfortable providing support in a hospital environment while following evolving documentation and escalation paths. Key Responsibilities
  • Provide Tier II on-site desktop support during AD/M365 migration waves and command center operations
  • Troubleshoot post-migration login issues (slow/failing sign-in, credential mismatches, profile/access issues)
  • Support M365 access issues (Outlook, Teams, OneDrive) and application authentication problems
  • Assist users with mobile device management (MDM) / phone re-enrollment as required by migration
  • Perform endpoint troubleshooting (Windows OS, profiles, device connectivity, peripherals)
  • Document work clearly in the ticketing system; follow triage workflows and escalation procedures
  • Coordinate with internal teams for complex issues and ensure ownership through resolution
  • Maintain professionalism and situational awareness while supporting clinical workflows