Helpdesk Technician

Helpdesk Technician Onboard Systems Hoist & Winch Anaheim, CA Job Details $70,304 - $80,000 a year 3 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Knowledge management CAD software IT user and group management GPO 5 years Windows CAM software Virtualization tools Manufacturing facility IT infrastructure Help files Internal employee customer service Desktop (troubleshooting support) CompTIA Network+ Data access controls implementation Server virtualization Microsoft Teams AV system troubleshooting Customer service knowledge base System deployment Application Maintenance Microsoft 365 support Access control management End user technical writing Identity and access management (IAM) solutions Online help documentation Senior level Desktop administration CompTIA Security+ Manufacturing company experience Full Job Description Signia Aerospace is a global, integrated provider of high-performance systems and specialized components for the aerospace industry. Signia designs, manufactures, and services a wide range of products, that include mission equipment, thermal management systems, engine technology, and propellers. The Signia brands are leaders in their respective markets and provide a compelling value proposition to both aerospace and defense OEMs and end-users. Onboard Systems Hoist & Winch, located in Anaheim, CA is one of the world's leading providers of Search & Rescue (SAR) and Human External Cargo (HEC) advanced mission equipment for civil, commercial, and military helicopters.

Position Overview Location:

Anaheim, CA (Onsite)

Schedule:

Monday -

Friday Pay:

$70,304 - $80,000 per year The Helpdesk Technician requires deep technical expertise, strong problem-solving skills, and the ability to collaborate with other technology personnel. While primary focus is on supporting internal users, the role may include limited system administration responsibilities. What You'll Do Troubleshoot Windows-based systems and ensure consistent performance and usability across supported devices Support and maintain A/V systems including Microsoft Teams Rooms Administer user profiles and permissions within Active Directory and Microsoft O365, including account creation, updates, and access changes Provide basic system administration support for company applications Deploy endpoint devices using standard imaging and management tools Maintain end user knowledgebase articles and internal work instructions Partner with infrastructure, security, and application teams to resolve incidents and implement improvements Support and administer virtualized app infrastructure Who You Are 5+ years of IT support experience (Tier 2/3) in a Windows environment Relevant certifications (e.g. CompTIA A+, Network+, Security+) Strong knowledge of Active Directory including Group Policy, and Microsoft 365 Experience supporting A/V technologies Experience in manufacturing or engineering environments, including applications such as CAD, CAM, PDM, or IDEs What's In It for You Benefits package including medical, dental, vision, life, disability Paid time off and holidays 401(k) plan with employer contribution matching In addition to offering competitive wages and benefits, Onboard Systems also offers the opportunity to increase your future earnings tied to growth in company performance. We recognize employee contributions toward growing the business through our unique Growth Participation Unit program (GPU). GPUs are tied directly to company growth and reward all eligible employees with cash when the business grows over time. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status