IT Tech

Our client is seeking an IT Support Technician to provide hands-on technical and administrative support for end-user systems and workplace technology. This role is responsible for supporting laptops, printers, network-connected devices, and core business applications while serving as a primary point of contact for first-level technical support.

Key ResponsibilitiesProvide day-to-day technical support for end users, including first-level troubleshooting of hardware, software, and connectivity issuesConfigure, deploy, maintain, and repair laptops and peripheral devicesPerform workstation administration across Windows-based platformsCreate and manage user accounts in Active Directory and email systemsInstall, configure, and maintain user workstations and business applicationsAdd systems to the network and domain; manage file and folder permissionsInstall software updates, patches, and perform preventative maintenanceSupport and troubleshoot network-connected devices including laser printers, Zebra printers, and barcode scannersAssist with cabling and cabling projects as neededDocument technical processes, procedures, and issue resolutionsPartner with the Systems Administrator on troubleshooting network and server issues as needed