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Information Technology Help Desk
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Green Key Resources
Atherton, CA (In Person)
Full-Time
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Job Description
Information Technology Help Desk at Green Key Resources Information Technology Help Desk at Green Key Resources in Atherton, California Posted in 1 day ago.
Type:
full-timeJob Description:
Help Desk Specialist Overview A growing investment management firm is seeking a Help Desk Specialist to join its IT team. This role will serve as the primary point of contact for technical support requests, helping deliver a seamless technology experience for employees while supporting a variety of end-user technologies, systems, and business applications. Responsibilities- Provide first-line technical support for hardware, software, networking, and access-related issues
- Manage and resolve support tickets while maintaining clear documentation and communication
- Support employee onboarding and offboarding, including workstation setup, account provisioning, and equipment management
- Assist with endpoint management, device configuration, and user administration across desktop and mobile environments
- Troubleshoot and support Microsoft 365 applications and collaboration tools
- Support conference room technology, video conferencing platforms, and audiovisual systems
- Escalate complex issues as needed while ensuring a positive end-user experience
- Create and maintain technical documentation and knowledge base resources
- Assist with hardware deployments, inventory management, and technology refresh initiatives Qualifications
- 2+ years of experience in Help Desk, Desktop Support, IT Support, or a related technical support role
- Experience supporting Windows and/or macOS environments
- Familiarity with Microsoft 365 administration, user account management, and basic identity management concepts
- Experience working within a ticketing or IT service management platform
- Strong troubleshooting, communication, and customer service skills
- Ability to prioritize multiple support requests in a fast-paced environment
- Experience supporting both in-person and remote users is preferred
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred Preferred Experience
- Exposure to endpoint management and mobile device management solutions
- Experience supporting audiovisual and conferencing technologies
- Familiarity with automation, AI-powered productivity tools, or process improvement initiatives
- Technical certifications such as CompTIA A+, Network+, or similar are a plus