Tier 1 Network Monitor/Help Desk Support

Tier 1 Network Monitor/Help Desk Support (part of General Dynamics) 3.7 3.7 out of 5 stars Beale AFB, CA $61,402

• $78,775 a year General Dynamics Information Technology 6,390 reviews $61,402
• $78,775 a year Your Impact Own your opportunity to support our nation's defense.

Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure. Job Description Network Engineer Associate Join our technology leading team of men and women that solve some of the world's most complex technical challenges. GDIT is seeking an enthusiastic Junior Network Engineer seeking to expand his/her experience in the IT field by joining our team in support of the Intelligence, Surveillance, and Reconnaissance (ISR) mission of the Airforce at Beale AFB, CA. The Network Engineering team supports the Air Forces' Distributed Common Ground System (DCGS) Processing, Exploitation, Dissemination (PED) Operations Center. Specifically, you will be providing Tier-1 Network monitoring, Operational Support, and Help Desk services across a global enterprise.

Task:

Network Monitoring/Help Desk Support Subtasks Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies Monitor all nodes for operational integrity Respond to trouble calls Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions Populate and examine trouble and error logs for troubleshooting and capturing metrics Provide technical support to resolve the problem or escalate to the appropriate level Monitor and administer network tools for troubleshooting and metrics for trends analysis Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis Provide technical support in data network planning, engineering, and design Report all trouble calls upon receipt to the Mission Control Center (MCC) in the Operations Center and provide hourly updates until resolution unless otherwise directed by the DOC Crew Commander Provide quarterly metrics illustrating trends and workload to the Ops Supervisor in the form of a PowerPoint presentation Knowledge, Skills and Abilities (KSAs): TS/SCI Clearance Shift work: 4 days on/3 days off (10 hr days) Minimum of three (3) years' of network operations experience Possess IAT Level II

• Security Plus Certification Demonstrated knowledge of network monitoring tools

US Citizenship Required Location:

On Customer Site

GDIT IS YOUR PLACE

401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Work Requirements Years of Experience 3 + years of related experience may vary based on technical training, certification(s), or degree Certification CompTIA

• Security+
• CompTIA
• CompTIA Travel Required Less than 10% Citizenship U.S. Citizenship Required Salary and Benefit Information The likely salary range for this position is $61,402
• $78,775.

This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. Our Identity Verification Process As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans