Information Technology Specialist

Information Technology Specialist at General Mortgage Capital Corporation Information Technology Specialist at General Mortgage Capital Corporation in Campbell, California Posted in 28 minutes ago.

Type:

full-time

Job Description:

Company Description General Mortgage Capital Corporation (GMCC) is a direct lender and mortgage banker/broker licensed in 49 states and headquartered in California. GMCC provides efficient and personalized mortgage solutions with in-house delegated underwriting and funding capabilities of up to $10 million. With 30+ branches and hundreds of licensed loan officers nationwide, GMCC offers a wide variety of programs, including agency, prime jumbo, non-QM, and special community lending programs such as free grants and specialty portfolio options. By integrating AI tools into the business, GMCC delivers fast and high-quality products to meet the diverse needs of its clients.

IT Specialist Location:

San Jose, CA area

Employment Type:

Full?time About the Role We're looking for a proactive, detail?oriented IT Specialist to support our growing team. This role provides hands?on assistance with hardware, software, VOIP systems, and end?user support across the organization. Experience in the mortgage industry -especially with the Encompass Loan Origination System -is highly valuable. Candidates must also bring strong API programming skills and familiarity with modern AI tools such as ChatGPT. If you thrive in a fast?paced environment, communicate clearly, and enjoy solving problems that help people work better, this role is for you. What You'll Do Deliver day?to?day support for end users, including troubleshooting: Computer hardware and peripherals Software applications and operating systems VOIP phone systems Network and connectivity issues Provide expert support for the Encompass Loan Origination System , including configuration, user assistance, and issue resolution. Develop, maintain, and troubleshoot API integrations across business systems to improve efficiency. Manage user accounts, permissions, and security policies within Microsoft 365 and Microsoft Entra . Assist with onboarding/offboarding tasks such as device setup, account provisioning, and access management. Use AI tools (ChatGPT or similar) to streamline workflows, documentation, and automation. Maintain accurate documentation and contribute to the Service Desk knowledge base. Collaborate with internal teams to identify recurring issues and recommend long?term solutions. Required Experience Hands?on support experience with the Encompass Loan Origination System . Background with VOIP phone systems . Proven API programming experience (REST, JSON, integrations, automation). Experience using or supporting AI tools such as ChatGPT. Administration experience with Microsoft 365 and Microsoft Entra (identity, access, security, user lifecycle). Prior Service Desk or IT support experience. Required Skills Excellent written and verbal communication skills in English. Strong customer service mindset with the ability to explain technical concepts clearly. Detail?oriented and highly organized in a fast?paced environment. Solid troubleshooting and analytical skills. Ability to manage multiple priorities and follow through on tasks. Preferred Qualifications Mortgage or financial services industry experience. Familiarity with Windows environments, Office 365 apps, and enterprise software. Basic networking knowledge (DNS, DHCP, VPN, etc.). API programmer with focus on AI tool sets