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IT Support Specialist PT
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Mendo Mill & Lumber Company
Clearlake, CA (In Person)
Part-Time
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Job Description
Position Summary We are seeking a proactive and customer-oriented Part-Time IT Support Specialist to provide technical support across our 5 store locations in Northern California. This position plays a key role in maintaining the daily functionality of our systems by responding to IT support tickets, assisting store managers and administrative staff, and performing onsite troubleshooting as needed. Key Responsibilities Serve as an IT point of contact for store managers and the administrative team. Monitor and manage the internal help desk/ticketing system, ensuring timely follow-up and resolution of issues. Provide in-person technical support at all 5 store locations on a rotating/as-needed basis. Troubleshoot and resolve hardware, software, network, and point-of-sale system issues. Install, configure, and maintain desktops, laptops, printers, mobile devices, and other store equipment. Maintain documentation of support requests, solutions, and hardware/software inventory. Coordinate with outside vendors for specialized repairs or support when necessary. Assist with onboarding and offboarding of employees from a technology access standpoint (e.g., email, system logins). Support Wi-Fi, phone systems, and basic networking functions at each store. Help implement IT best practices and improve system reliability across locations. Qualifications Proven experience in IT support, preferably in a retail or multi-location environment. Working knowledge of networking, ideally with experience in VLANs. Strong knowledge of Windows OS, Office 365, networking basics, and troubleshooting hardware/software. Excellent communication skills and ability to explain technical issues to non-technical users. Comfortable working independently, prioritizing tasks, and traveling between store locations. Valid driver's license and reliable transportation required. Able to lift and move basic IT equipment (e.g., desktops, printers). Preferred Skills Familiarity with point-of-sale (POS) systems and retail hardware. Experience with ticketing/help desk software. Bilingual (English/Spanish) a plus. Approximately 20-25 hours per week. Flexible schedule with ability to respond to urgent issues and travel between locations as needed. Work Schedule Approximately 20-25 hours per week. Flexible schedule with ability to respond to urgent issues and travel between locations as needed.