Help Desk 1

We are looking for a dependable, detail-oriented Help Desk 1 team member to support end users in a healthcare environment in Culver City, California. This Long-term Contract position focuses on delivering timely technical assistance, resolving everyday desktop and system issues, and ensuring a smooth support experience for staff. The ideal candidate is comfortable working with Microsoft Windows platforms, handling service desk requests, and assisting with account access and device-related concerns.

Responsibilities:

• Provide first-line technical support for hardware, software, and desktop-related issues submitted by end users.
• Troubleshoot problems involving Microsoft Windows systems, including Windows 10 and Windows 11 environments.
• Manage service desk tickets by documenting issues clearly, prioritizing requests, and following cases through resolution.
• Support user account administration tasks such as access updates, password assistance, and directory-based account maintenance within Active Directory.
• Diagnose common workstation and peripheral issues and apply practical fixes to restore user productivity quickly.
• Escalate more complex technical problems to the appropriate teams while maintaining accurate status updates for users.
• Assist with setup, configuration, and basic maintenance of desktops, laptops, and related equipment as needed.