IT Support Specialist

Description •Email valerie.montoya@rht(.com) for consideration• Robert Half is seeking a highly motivated and driven Service Desk Specialist that will be responsible for supporting, imaging (packaging), and troubleshooting

O365, MAC

equipment along with Windows equipment and more. This role is 100% onsite.

Top Skills:

+ Enterprise and/or Entertainment Exp. + 5+ Years of Exp. in Escalated Service Desk + White-Glove/VP/Exec Support + M365, SaaS, AD + Windows/Mac OS Exp. (Blended Userbase) + iOS/Android + ITSM (ServiceNow) + JAMF / MDM + Endpoint Tools + L3 Ticketing + Audio/Visual, VC + MFA Requirements Day-to-Day Responsibilities + Provide Tier 2/3 technical support to end users via phone, email, chat, and in-person interactions, resolving escalated service desk tickets + Deliver white-glove IT support to executives and VIP users, ensuring a high level of responsiveness and discretion + Troubleshoot and support Windows and macOS systems in a mixed-device environment + Manage user accounts, permissions, and access in Microsoft 365, Active Directory, and various SaaS platforms + Support mobile devices (iOS/Android), including setup, troubleshooting, and

MDM/JAMF

management + Image, configure, deploy, and maintain laptops and desktops, particularly using JAMF for macOS devices + Manage MFA setup, troubleshooting authentication issues, and ensuring security best practices + Coordinate with third-party vendors (e.g., hardware providers, telecom, printers) for issue resolution and service request •Email valerie.montoya@rht(.com) for consideration• Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .