Computer/Network Support Technician

We will begin accepting applications on Monday, June 8, 2026, from 7:30 AM to 4:30 PM. This is a Promotional and Open recruitment to establish an eligibility list and fill vacancies. The eligibility list will be used to fill permanent vacancies which may occur during the life of the eligibility list. In a promotional and open recruitment, the promotional list shall take precedence. When the promotional list contains fewer than three eligible and willing employees, certification of additional ranks shall then be made from the open list. Positions in this classification are full-time, 40 hours per week, 12 months per year. The recruitment process will consist of a written and an oral technical interview, which is tentatively scheduled during the weeks of June 15 - July 6, 2026. Qualified applicants will be notified by email.

EQUAL OPPORTUNITY, TITLE IX, AFFIRMATIVE ACTION EMPLOYER

The Downey Unified School District does not engage in any employment practice that discriminates against an employee or applicant for employment on the basis of actual or perceived race, color, ancestry, national origin, religion, creed, age, disability (mental or physical), sex, gender (including pregnancy and childbirth), sexual orientation, gender identity, gender expression, medical condition, genetic information (including family and medical history), marital status, political affiliation, military and veteran status, or retaliation; or on any other basis as protected by state, federal or local law, ordinance or regulation, in its educational program(s) or employment. No person shall be denied employment solely because of any impairment which is unrelated to the ability to engage in activities involved in the position(s) or program for which application has been made. If you need a reasonable accommodation to participate in the hiring process, Downey Unified School District will provide you with one upon notice.

BASIC FUNCTION

Under the direction of a Classified or Certificated administrator, install, maintain, build and repair District computers and network equipment and peripherals to enhance the quality of established curriculum and prevent service interruption of equipment.

Prioritize emergency calls determining safety hazards and methods and procedures for their correction. E Schedule work to be completed by contacting principals, department heads and teachers so that educational priorities and processes will not be interrupted. E Schedule and perform preventive maintenance on computers, networks, and ancillary equipment. E Troubleshoot local and wide area networks to assure maximum network performance and reliability. E Assist personnel with software-related issues, including, but not limited to, operating systems, applications, and networking software both in person and over the phone, utilizing remote support capabilities when appropriate. E Consult with vendors and District personnel regarding timely and cost-efficient completion of District projects. E Coordinate efforts of outside vendors and District personnel to reach desired standardization of equipment and processes. E Assist with the training of District staff in the operation of computers, tablets, and related peripheral equipment and software. E Install cables necessary for computer systems, networks and microcomputers throughout the District, coordinating with other departments to incorporate cabling needs to department standards. E Utilize a variety of electronic test equipment to determine defects and malfunctions; replace defective components and wiring using a wide variety of hand tools and equipment. E Maintain a variety of delivery, repair and supply records. E Drive a District service vehicle to and from work sites; coordinate and direct the work of helpers as assigned. E May build desktop computers using an inventory of pre-made computer components. E May enter technology related equipment into inventory tracking system and deliver technology related equipment to sites. E May be responsible for maintaining equipment, parts and tool inventory. May receive telephone calls and requests through an automated work order system from users requesting assistance in solving problems, obtaining technology services or guidance in technology utilization. Perform related duties as assigned.

Note:

At the end of some of the duty statements there is an "E" which identifies essential duties required of the classification.

KNOWLEDGE OF

Tools, equipment, practices and methods of installing, cleaning, adjusting and repairing computer systems, peripherals and related equipment. Basic electronic concepts and principles of electronic data processing, digital electronic logic, computer time-sharing operations and data transmissions. Personal computer hardware, including Macintosh and Intel-based platforms. MAC OS 10 and higher. Windows Operating Systems version 7 and higher. Computer networking concepts, including network topologies, equipment, cabling, and operating systems. Computer troubleshooting methodologies, including those used with hardware, networks, and software. Appropriate safety precautions and procedures. Record keeping techniques. Interpersonal skills using tact, patience and courtesy. Technical aspects of field of specialty.

ABILITY TO

Plan and lay-out work including accurately estimating labor and material costs. Install, replace, maintain and repair various types of computer systems, networks, peripherals, and related equipment effectively and efficiently. Effectively diagnose the presence of human error in network, computer and computer-related problems, and deal effectively and tactfully with individuals in explaining how to avoid similar problems in the future. Utilize electronic testing equipment to determine defects and malfunctions. Work from plans, technical manuals, schematics, diagrams and specifications. Share knowledge in area of expertise with other employees to provide cross-training. Exercise appropriate judgment in the course of duties. Meet schedules and timelines. Learn and adapt to changing technologies and job responsibilities. Schedule maintenance and repair work, setting and meeting deadlines. Maintain records and prepare concise reports. Demonstrate attendance sufficient to complete the duties of the position as required. Understand and carry out oral and written direction. Communicate effectively. Establish and maintain cooperative and effective working relationships. Use tact, patience, and courtesy in dealing with others. Work collaboratively with both Technology Department staff and staff of other department to meet District needs.

Any combination equivalent to: College or technical school coursework in the information technology field and three years' journey-level experience in the installation, maintenance and repair of networks, computer systems, peripherals, and related equipment.

LICENSES AND OTHER REQUIREMENTS

Valid California driver's license. Must be, and remain, insurable under the District's vehicle driver's insurance policy at the standard rate.

WORKING CONDITIONS

ENVIRONMENT:

Shop environment, classroom environment with students, or outdoor work environment; subject to driving a vehicle to conduct work.

PHYSICAL ABILITIES

Moderate lifting up to 75 pounds; dexterity of hands and fingers to operate a computer keyboard, hand and electronic testing tools and equipment; hearing and speaking to exchange information.

HAZARDS:

Extended viewing of computer monitor, electrical power supply and high voltage.