IT Support Technician Tier 1-2

About 7th Di 7th Di is a growing Managed Service Provider dedicated to delivering proactive, high-quality IT support to our clients. We're a collaborative team that invests in our people — if you're eager to learn, solve real problems, and grow your technical career in a fast-paced MSP environment, we want to hear from you. The Role We're looking for a dynamic, client-focused IT Support Technician to join our help desk team. In this Tier 1-2 role, you'll be the first point of contact for our clients — triaging, troubleshooting, and resolving a wide range of infrastructure issues while collaborating with senior engineers on more complex escalations. As you grow, so will your responsibilities.

Reports to:

Operations Compensation:

$22.00-$28.00/hour + benefits, based on experience

Schedule:

Day shifts with scheduled on-call rotation Billing split: 80% billable / 20% admin What You'll Do Serve as the first point of contact for inbound help desk calls — intake, triage, and resolve client issues with professionalism and urgency. Provide infrastructure support across storage networking, server and desktop OS, cloud environments, network security, Active Directory, and virtualization. Install, configure, and troubleshoot business applications across client environments. Escalate complex issues to senior engineers while maintaining ownership of the client experience throughout. Monitor systems and networks proactively, identifying and flagging issues before they impact clients. Support and collaborate with fellow technicians, sharing knowledge and contributing to team documentation. Grow continuously — as your skills develop, you'll take on expanded responsibilities across our service offerings. What You Bring Prior MSP experience — you understand the pace, the clients, and what it means to be billable. Strong working knowledge of server, network, and application environments, with solid troubleshooting instincts. Hands-on experience with MSP toolsets such as Ticketing System, RMM, Kaseya, or Document Management System. Firewall and Azure/Entra/Intune experience. Industry certifications (CompTIA, Microsoft, or equivalent) — or actively working toward them.

Exceptional client service skills:

clear communicator, patient under pressure, and always professional. Strong analytical and problem-solving abilities with sharp attention to detail. Self-motivated and organized — you manage your priorities and follow through without being micromanaged. A track record of identifying and championing new technologies that improve outcomes. Technology Stack Azure / Entra / Intune Ticketing Systems Microsoft 365 RMM Cisco / Ubiquiti Document Management System WatchGuard Firewalls

JAMF / MDM

Dell / HP / Linux Servers / Apple Work Environment 24x7 inbound support environment — day shifts are the primary schedule, with a structured on-call rotation (additional on-call compensation provided). Occasional extended hours may be needed to meet project deadlines. Primarily office-based and desk-based work with regular use of computer, keyboard, and devices.

Pay:

$22.00 - $28.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

In person