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Desktop Support Associate
Job
Phyton Talent Advisors
El Segundo, CA (In Person)
Full-Time
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Job Description
What you will do: Provide end to end workstation and application support in compliance driven environments Deliver professional, time sensitive support as part of a structured call queue Own ticket resolution, documentation, and escalation in the team queue Identify recurring issues and proactively resolve them to reduce risk and disruption What you will have: 4+ years of proven Help Desk or End User Support experience, with demonstrated awareness of working within regulated or compliance driven environments. Exceptional customer service and communication skills Intermediate to advanced administration of Windows operating systems, including troubleshooting, configuration, and user support. Intermediate support and administration of iOS and Android devices, including user configuration, security, and troubleshooting. Intermediate knowledge of networking and infrastructure, including LAN, WAN, wireless networks, and cloud based environments. Intermediate experience with security tools and workflows, including endpoint protection, phishing response, and triaging security related events. Proficiency with RMM, ticketing, and documentation platforms Intermediate knowledge of Microsoft 365, including the Admin Center, Entra ID, Intune, Exchange, Defender, SharePoint, and Teams. Advanced proficiency with Microsoft 365 desktop applications, including Outlook, Word, Excel, PowerPoint, OneDrive, and Teams. Working knowledge of modern AI productivity tools, such as Copilot, ChatGPT, Claude, or similar platforms, and an interest in using them effectively in daily workflows. Experience supporting SaaS based VoIP solutions, including user support and basic troubleshooting. Prior experience working within a Managed Service Provider (MSP) or multi client support environment. What it would be nice to have: Intermediate to advanced administration of Mac Operating Systems PowerShell scripting experience.