Job Description
Information Technology Specialist at CEVA Logistics Information Technology Specialist at CEVA Logistics in Fontana, California Posted in 2 days ago.
Type:
full-time Job Description:
YOUR ROLE
At CEVA Logistics, technology plays a critical role in keeping our operations running efficiently and our customers satisfied. As an IT Specialist (Site Support Technician / IS Key User), you will serve as the primary on-site technology resource, ensuring the reliability, performance, and security of the facility's IT infrastructure and systems. This hands-on role combines technical expertise with customer-focused support, requiring an individual who can quickly troubleshoot issues, maintain hardware and software systems, and partner with operational teams to deliver effective technology solutions. You will play a key role in supporting business continuity, enhancing user productivity, and helping drive operational excellence throughout the site. If you are a proactive problem solver who enjoys working in a fast-paced environment and making a direct impact on daily operations, we encourage you to apply. WHAT ARE YOU GOING TO DO
Technical Support & System Administration Install, configure, maintain, and troubleshoot hardware, software, and peripheral devices, including desktops, laptops, printers, scanners, mobile devices, and warehouse technology equipment Provide first-level and second-level technical support to end users, resolving incidents and service requests efficiently and professionally Diagnose and resolve hardware, software, operating system, and network connectivity issues Support Microsoft Windows operating systems, Microsoft Office applications, and other business-critical software platforms Site Technology Operation Serve as the primary IT/IS point of contact for the facility, ensuring the availability and reliability of technology systems Monitor and maintain local IT infrastructure, including workstations, network equipment, and site-specific technology solutions Coordinate with regional and corporate IT teams to escalate and resolve complex technical issues Assist with technology deployments, upgrades, patches, system implementations, and equipment replacements Business Partnership & Continuous Improvement Collaborate with operational leadership and business users to understand technology needs and recommend practical solutions Support warehouse management systems (WMS), operational applications, and facility-specific technology platforms Identify opportunities to improve system performance, user experience, and operational efficiency Participate in technology-related projects, site initiatives, and continuous improvement activities Compliance & Documentation Maintain accurate records of hardware inventory, software assets, configurations, and support activities Ensure compliance with company IT policies, cybersecurity standards, and data protection requirements Assist with user account management, access control, and technology security practices Create and maintain technical documentation, user guides, and standard operating procedures as needed WHAT ARE WE LOOKING FO
Education & Experience High school diploma or equivalent required; Associate's degree or technical certification in Information Technology, Computer Science, or a related field preferred Minimum of 1-2 years of experience in IT support, help desk, desktop support, or a related technical role Experience supporting technology within a warehouse, manufacturing, distribution, or logistics environment is preferred Technical Skills Strong knowledge of Microsoft Windows operating systems and Microsoft 365 application Understanding of computer hardware, software installation, and troubleshooting methodologies Basic networking knowledge, including TCP/IP, wireless connectivity, printers, and network device Experience supporting mobile devices, scanners, and peripheral equipment Familiarity with ticketing systems, asset management, and IT service management processes is preferred Professional Skills Strong analytical and problem-solving abilities with excellent attention to detail Exceptional customer service and communication skill Ability to prioritize multiple tasks and respond effectively in a fast-paced operational environment Self-motivated with the ability to work independently and collaboratively across team Commitment to continuous learning and technology improvement
