IT Tech Support

IT Tech Support Epic Personnel Partners, LLC Fontana, CA Job Details Full-time $19 an hour 5 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Flexible schedule Referral program Qualifications Network hardware support Maintaining an organized workspace Smartphone (troubleshooting support) Wireless networking Phone communication Procedural guides IT asset management Technical documentation Laptop (troubleshooting support) Equipment troubleshooting Mid-level Windows Printer (troubleshooting support) Software installation System maintenance Administrative experience High school diploma or GED Analysis skills Attention to detail Computer hardware Customer support ticket management Clean workspace maintenance Network infrastructure management Equipment inventory management Antivirus software Escalation handling Communication skills Active Directory management Mobile devices Identity & access management Full Job Description IT Tech Support - $19/hr Fontana, CA | 24/7 Warehouse Operations Full-time | Must be available weekends, holidays & mandatory overtime

Shift:

TBD - Must be open to any shift About the Role EPIC HR is seeking an IT Tech Support Specialist to join our 24/7 warehouse operations team. In this role, you will ensure that all technical systems, devices, and equipment function properly to keep warehouse operations running smoothly. You'll troubleshoot issues, maintain equipment, and provide support to staff at all levels. Responsibilities Help Desk Support Respond to IT support requests via email and phone in a timely manner Log, track, and resolve tickets; escalate when necessary Hardware & Software Install, configure, and maintain desktop/laptop PCs Perform OS installations, updates, and application setups Troubleshoot and resolve hardware/software issues Conduct routine maintenance and data recovery Install and manage antivirus/anti-spyware protection Mobile & Communication Devices Set up, maintain, and troubleshoot company mobile phones Support mobile/wireless device connectivity Printers & Peripherals Configure, maintain, and troubleshoot printers (laser, thermal, impact) Network & Infrastructure Configure, maintain, and troubleshoot network devices/connections Support wireless access and connectivity issues User Account Management Process approved IT request forms Create and manage Active Directory/domain accounts Manage shared folders and permissions Update user access for warehouse software Assist with relocating users and IT hardware as needed Administrative & Documentation Maintain accurate IT inventory and asset tracking Keep IT work areas clean and organized Document procedures and solutions for future reference Perform other duties as needed to support operations Qualifications High school diploma or equivalent (IT certifications a plus) Prior professional IT support experience required Strong technical and analytical troubleshooting skills Knowledge of Microsoft applications & Windows OS Excellent communication skills (written & verbal) Knowledge of warehouse operations preferred Ability to work independently and in a team environment Flexible schedule — must be available weekends, holidays & OT Work Environment Fast-paced warehouse/distribution center setting Exposure to heavy equipment and active warehouse floor Requires adaptability, attention to detail, and safety awareness ✅ Join our IT team and play a key role in keeping warehouse operations running 24/7! #ONT-1

Job Type:

Full-time Pay:

$19.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Referral program Vision insurance

Work Location:

In person