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Technical Support Engineer 4
Job
Mattson Technology, Inc.
Fremont, CA (In Person)
Full-Time
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Job Description
About the Role This opening is for a Technical Support Engineer position based in Fremont, California. Candidates performance will be subject to peer review.
Key Responsibilities:
- Interface with engineering departments
- Participates in product review meetings
- Review of product release notes
- Plan all TS related tasks via Product Group roadmap or schedule
- Identify tool reliability needs and participate and drive reliability improvement program within the department
- Drive system data collection and provide monthly report
- Collaborate with relevant product changes, improvement, and releases including ECR and CIP
- Drive warranty costs control
- Measure cost of warranty in terms of dollar and labor hours
- Conduct regular warranty meetings and provides meeting minutes
- Initiate appropriate actions to ensure continuous improvement of tool warranty
- Collect warranty data and report metrics to management
- Work with field and Division to manage escalations for tools under warranty from beginning to end
- Involved in weekly communication and conference calls with field personnel and drives action items to closure
- Participate in CAI and CREQ review board meeting
- Coordinate CES for skills readiness and prevent installation delay
- Can represent his/her manager in customer meetings and report customer feedback. Identifies possible technical problems for tools
- Identifies parts list and parts usage for tools
- Other duties as assigned
Requirements:
- Two+ years of experience in Systems Engineering
- Bachelor's degree in an engineering field (Mechanical, Electrical, Chemical) or physical science (Physics, Chemistry)
- Advanced degree in Mechanical, Electrical, Chemical or physical science (Physics, Chemistry) preferred
- Experience optimizing a product from prototype to a reliable, manufacturable product
- Experience in the design or final test of semiconductor plasma chambers
- Hands-on engineering skills, e.g. using common lab tools such as an oscilloscope and troubleshooting complex equipment, system, instrument, or device
- Strong verbal and written communication skills
- Project management skills Equal Opportunity Employer Mattson Inc.