Desktop Support Technician (University Env, Degree/In Progress)

Position Summary:

The Desktop Support Technician is responsible for the reliable operation of the university's end-user computing systems, including desktop and laptop computers, classroom technology, mobile devices, and printers. In addition, the Desktop Support Technician provides hardware and software support and training to end-users while maintaining documentation of systems and procedures.

Duties & Responsibilities:

Technical :

Effectively manage end-user hardware and software; configure, install, maintain, and troubleshoot; ensure updates and patches are applied in a timely fashion Install Wi-Fi Access Points, Cat 6 cabling

Support:

Assist others in using and troubleshooting hardware and software Classroom Audio/Video support Develop and provide training for end-users Ensure that service requests are handled in a timely and efficient manner Inform end-users of current threats from malicious software and "social engineering"; supply best practices to avoid them Project support as needed Coordinate with the Systems Administrator about desktop support issues and automated processes

Administrative:

Develop and maintain documentation of system configurations and operational procedures; cross-train others within the team and the IT department Research and make recommendations on hardware and software purchases Maintain an accurate and current inventory of all end-user technology equipment, ensuring all hardware is tagged with HIU identification and tracked by location Store software media, packaging, and manuals in a central location Ensure that software is properly licensed before installation and report license usage to proper IS personnel Schedule regular software maintenance, including security updates, as well as regular hardware inspection and maintenance

Professional :

Adhere to departmental and University policies and procedures Maintain professional knowledge and skills; as appropriate, participate in relevant professional organizations, formal training, user groups, and conferences; travel as required Stay abreast with current trends and developments in hardware, software, Internet technologies, threat vectors, and other areas related to the sphere of responsibilities

Employment Standards:

Qualifications :

To fulfill this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Education/Experience:

A high school diploma is required, and a bachelor's degree or higher relevant to MIS or Computer Science is strongly preferred. A minimum of three years of general PC usage and a minimum of two years of computer hardware and software troubleshooting experience in a business environment are required.

Knowledge/Skills:

The ideal candidate must: Possess strong analytical, logical, and problem-solving skills. Be an effective communicator, both written and verbal, across all segments of the organization. Possess in-depth knowledge of computer hardware and peripherals as well as Microsoft Windows and Macintosh operating systems and software such as Microsoft Office. Possess a solid understanding of Microsoft networking in an Active Directory environment as well as an understanding of prevalent internet technologies. Have a solid understanding of current technological and sociological threat vectors (viruses, spyware, phishing, social engineering, etc). Be able to work cooperatively and collaboratively in a team-oriented environment, demonstrate a spirit of service, and willingness to assist others to the best of your ability. Ideal Candidate Strong communicator ; able to support non-technical users Hands-on troubleshooting (desktops, laptops, printers, mobile devices) Customer service mindset ; responsive and helpful Knowledge of Windows (and basic Mac) environments Familiar with Active Directory (accounts, password resets, access) Basic networking knowledge (Wi-Fi, connectivity issues) Experience with ticketing systems and managing requests Ability to support classroom A/V technology Self-starter who can prioritize and multitask Team-oriented with a willingness to assist others Professional, reliable, and organized Application Instructions To apply for this position, please complete and submit the Application for STAFF Jobs on our website: https://www.hiu.edu/about-hiu/human-resources/hiu-career-opportunities/

Please Note:

It may take up to 48 hours for the posting to appear on the HIU website. In the meantime, we encourage you to return and check the posting again. Be able to manage projects, resources, and information. Be able to function independently within established job responsibilities and parameters. Possess a valid driver's license, auto insurance, and a suitable vehicle for travel to remote sites. Be able to effectively and efficiently troubleshoot and provide support over the telephone and using remote support tools.

Character:

Must embody Christian character and be actively involved in a local church.

Mental Demands :

Be able to operate well in a "busy" environment where multiple conversations/activities may occur simultaneously.

Visual Demands :

Long hours of viewing computer monitor screens.

Physical Demands:

Be able to lift, grasp, stoop, and carry up to thirty pounds, as required.

Environment:

Fluctuating noise levels from computers and network hardware, discussions, staff, faculty, and guests.

Job Type:

Full-time Pay:

$21.00 - $23.00 per hour

Benefits:

Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance

Experience:

Customer support: 1 year (Required) i

OS:

3 years (Preferred)

Windows:

3 years (Preferred) Ability to

Commute:

Fullerton, CA 92831 (Required) Ability to

Relocate:

Fullerton, CA 92831: Relocate before starting work (Required)

Work Location:

In person