Bilingual Service Manager (Japanese / English) - Technical Team Leadership Role

Bilingual Service Manager (Japanese / English) - Technical Team Leadership Role at United World Inc Bilingual Service Manager (Japanese / English) - Technical Team Leadership Role at United World Inc in Hawthorne, California Posted in 3 days ago.

Type:

full-time

Job Description:

Location:

Torrance, California Salary:

$75,000 - $80,000 / year

Employment Type:

Full-time Language Requirement:

Japanese & English (Spanish is a plus)

Key Requirements:

Technical service / maintenance experience + team leadership experience preferred

Recruitment Support:

United World Inc. Company Overview A global Japanese manufacturer specializing in premium water treatment and filtration equipment is seeking a Service Manager to support nationwide service operations in the United States. The U.S. office located in Torrance, California plays a central role in coordinating technical service activities across the country while working closely with the Japan headquarters in a bilingual environment. This role offers an opportunity to lead service technicians, improve operational efficiency, and contribute to customer satisfaction within an international organization. Position Overview The Service Manager leads technical service operations by combining hands-on technical understanding with team leadership and cross-functional coordination. This position is ideal for candidates with experience in equipment maintenance, field service environments, or technical service supervision who are ready to take on a leadership role. Responsibilities Technical Leadership Provide technical guidance to service technicians Support troubleshooting of escalated technical issues Maintain working knowledge of cleaning, maintenance, and service procedures Participate in hands-on support when necessary Ensure compliance with standardized service processes Team Management Supervise service technicians across the United States Conduct performance reviews and coaching Maintain productivity and team morale Service Operations Oversee scheduling and service documentation Ensure compliance with company policies Improve workflow efficiency and service delivery quality Cross-functional Collaboration Work closely with Sales Operations and internal departments Coordinate with Japan headquarters in a bilingual environment Customer Support Handle escalated service-related customer concerns Maintain high service quality standards Requirements Required Business-level Japanese Business-level English Experience in technical service, equipment maintenance, or related environments Ability to supervise or guide technical staff Strong communication and coordination skills Preferred Spanish language ability Leadership experience in technical teams Bachelor's degree or equivalent experience Work Environment Technical service environment with operational equipment Exposure to cleaning agents and service machinery Includes standing, walking, and occasional lifting Interaction with material handling equipment such as forklifts may occur Why This Role Work closely with Japan headquarters in a bilingual environment Lead nationwide service operations Take a key role in improving service quality and technician performance Join a stable global Japanese manufacturing organization Career path toward senior service leadership roles Location Torrance, California (Los Angeles area) Salary $75,000 - $80,000 annually