Cloud First IT Engineer

Company DescriptionLocation:

Onsite

Contract:

1 Year

Compensation:

$9,000 - $10,600/month (DOE)

Overview:

We are seeking a highly skilled IT Engineer to provide Tier 2/3 support in a modern, cloud-first environment. The ideal candidate will have strong expertise in Azure, Microsoft 365, macOS, and Windows, with hands-on experience managing devices through Intune and Kandji. This role requires a proactive problem-solver capable of handling complex technical issues, optimizing system performance, and ensuring a seamless user experience across platforms.

Why Join Us?

Work in a modern IT environment with cutting-edge tools.

Opportunity to shape device management strategy for a hybrid ecosystem.

Collaborative team culture with room for professional growth.

Job Description

• Provide Tier 2/3 technical support for end-user devices and enterprise applications.
• Manage and maintain Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive).
• Administer and configure MDM solutions: o Intune for Windows devices. o Kandji for macOS devices.
• Troubleshoot and resolve advanced issues related to:macOS (85% of endpoints).Windows (15% of endpoints).
• Implement and enforce security policies, compliance standards, and device configurations.
• Collaborate with Tier 1 support and escalate complex issues as needed.
• Monitor system health and performance; recommend improvements.
• Change management with identity and access management (Azure AD/Entra).
• Document processes, configurations, and troubleshooting steps.

Qualifications

• 5+ years of experience in IT support or systems administration.
• Strong knowledge of: Microsoft 365 administration. macOS and Windows troubleshooting
• Hands-on experience with Intune and/or Kandji.
• Familiarity with Azure AD/Entra ID and conditional access policies.
• Understanding of network fundamentals (DNS, DHCP, VPN).
• Excellent problem-solving and communication skills. Preferred Qualifications
• Experience in cloud-first environments.
• Scripting skills (PowerShell, Bash) for automation.
• Knowledge of security best practices and compliance frameworks.
• Certifications such as

Microsoft Certified:

Modern Desktop Administrator, Apple Certified Support Professional, or equivalent. Soft Skills & Cultural Fit

• Customer-focused mindset: Ability to communicate clearly and empathetically with end users.
• Collaborative team player: Works well across departments and with global teams.

Adaptability:

Comfortable in a fast-paced, evolving IT environment.

• Ownership mentality: Takes initiative and drives issues to resolution.
• Continuous learner: Stays updated on emerging technologies and best practices.
• Strong documentation habits: Ensures processes and solutions are well recorded for team knowledge sharing.

Additional InformationAll your information will be kept confidential according to EEO guidelines.