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Support Agent
Job
The Learning Tree Preschool
Livermore, CA (In Person)
$62,618 Salary, Full-Time
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Job Description
Job Overview We are seeking a dynamic and dedicated Support Agents to join our well organized customer service team. In this role, you will be the frontline for resolving technical issues, Your enthusiasm for problem-solving and exceptional customer service will drive positive experiences for our clients and customers. Responsibilities Provide technical support to end-users via help desk tickets, phone, email, or chat, ensuring timely resolution of issues Assist with customers, vendor, and employee communications. Provide excellent customer service to clients and internal teams, including answering phone calls and professionally responding to emails. Assisting customers or routing to proper department for assistance Assist with special projects and other duties as assigned. Respond to customer emails with clear, helpful information. Follow up on unresolved issues to ensure customer satisfaction. Document all communications accurately. Manage customer reviews and referral programs. Maintain filing systems and company records. Maintain multiple Excel spreadsheets, track data accurately, and prepare weekly and monthly reports for management. Handle filing, scanning, copying, and document management
Requirements:
- Strong communication and customer service skills
- Organized, detail-oriented, and dependable
- Comfortable talking with people daily
- Must be highly organized and can work independently.
Pay:
$26.05- $34.